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Customer Satisfaction Stories - Page 11

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Customer Satisfaction stories

Dynatrace named leader again in 2025 Gartner Magic Quadrant
Digital Transformation

Dynatrace named leader again in 2025 Gartner Magic Quadrant

Dynatrace has been named a Leader again in Gartner's 2025 Magic Quadrant for Digital Experience Monitoring, recognised for its vision and execution.

By Melania Watson • 3 min read • Thu, 30th Oct 2025
Digital outages cost media firms up to USD $2 million per hour
Artificial Intelligence

Digital outages cost media firms up to USD $2 million per hour

Media firms lose up to USD $2 million per hour during digital outages, with events lasting about 40 minutes impacting revenue and subscriber loyalty.

By Sean Mitchell • 4 min read • Wed, 29th Oct 2025
Boomi recognised as exemplary vendor in ISG 2025 guides for data management
Digital Transformation

Boomi recognised as exemplary vendor in ISG 2025 guides for data management

Boomi has been named an Exemplary Vendor in ISG's 2025 guides, topping data integration and master data management categories for enterprise solutions.

By Melania Watson • 3 min read • Fri, 24th Oct 2025
CyberArk named Gartner PAM Leader for seventh year running
Privileged Access Management

CyberArk named Gartner PAM Leader for seventh year running

CyberArk has been named a Leader for the seventh year in a row in Gartner's Magic Quadrant for Privileged Access Management, highlighting its future-ready solutions.

By Melania Watson • 4 min read • Fri, 17th Oct 2025
Mobile app ordering four times faster than web, boosts loyalty
Customer Experience

Mobile app ordering four times faster than web, boosts loyalty

Paytronix report reveals restaurant orders are up to four times faster on native mobile apps than web, boosting loyalty and repeat customer purchases.

By Catherine Knowles • 4 min read • Thu, 16th Oct 2025
JAVLN names new senior leaders to drive AI & ANZ expansion
Data Analytics

JAVLN names new senior leaders to drive AI & ANZ expansion

JAVLN appoints three senior leaders to boost AI innovation and accelerate expansion across Australia and New Zealand's insurance software markets.

By Melvin Hipolito • 4 min read • Wed, 15th Oct 2025
Infor launches AI suite to boost industry-specific process automation
Digital Transformation

Infor launches AI suite to boost industry-specific process automation

Infor launches AI-driven suite to automate industry workflows, enhancing process efficiency across sectors like manufacturing and healthcare using AWS technology.

By Melvin Hipolito • 5 min read • Fri, 10th Oct 2025
Hexaware urges unified AI strategy as CX scores continue to fall
Digital Transformation

Hexaware urges unified AI strategy as CX scores continue to fall

Hexaware warns falling global customer experience scores need a unified AI strategy, urging businesses to integrate tools for personalisation and efficiency.

By Shannon Williams • 3 min read • Thu, 9th Oct 2025

Stories from Other Regions

Customer Satisfaction stories

Retail's AI Revolution: Why personalisation is the game-changer
Customer Experience

Retail's AI Revolution: Why personalisation is the game-changer

Retailers are rapidly adopting AI to personalise shopping experiences, boosting customer loyalty and handling £30bn in UK click-and-collect orders in 2025.

By Ian Tickle • 4 min read • Sat, 25th Oct 2025
Merchmix launches AI retail platform to address AUD $44bn losses
Data Analytics

Merchmix launches AI retail platform to address AUD $44bn losses

Merchmix launches an AI retail platform in Australia to cut AUD $44bn annual stock losses by optimising inventory and automating store management.

By Kaleah Salmon • 3 min read • Fri, 24th Oct 2025
UK shoppers embrace AI for retail updates but still seek human touch
Customer Experience

UK shoppers embrace AI for retail updates but still seek human touch

UK shoppers increasingly accept AI for delivery updates and returns, but nearly half still prefer human support when issues arise, new research finds.

By Shannon Williams • 3 min read • Thu, 23rd Oct 2025
Why better data management is the key to exceptional customer experience
Customer Experience

Why better data management is the key to exceptional customer experience

Customer experience excellence hinges on robust data management, as Australian firms invest in AI and analytics to meet soaring consumer expectations.

By Andy Milburn • 4 min read • Mon, 20th Oct 2025
Online marketplaces reshape Australian retail as logistics race heats up
Customer Experience

Online marketplaces reshape Australian retail as logistics race heats up

Nearly 40% of Australians shop weekly on online marketplaces, with speed and convenience reshaping retail and driving major logistics investments like Amazon's AUD $490m centres.

By Melvin Hipolito • 3 min read • Thu, 16th Oct 2025
Australian patience with automated customer service is wearing thin
Customer Experience

Australian patience with automated customer service is wearing thin

Australian consumers are growing impatient with automated customer service, favouring human agents over AI-powered chatbots and voice menus, a new report finds.

By Melvin Hipolito • 4 min read • Thu, 16th Oct 2025
Brennan selects NiCE CXone Mpower to drive customer service upgrade
Unified Communications

Brennan selects NiCE CXone Mpower to drive customer service upgrade

Brennan has upgraded its customer service with NiCE CXone Mpower, boosting scalability, AI automation, and efficiency across contact centres in Australia.

By Melania Watson • 4 min read • Mon, 13th Oct 2025
Singapore consumers trust AI, but privacy concerns still linger
Customer Experience

Singapore consumers trust AI, but privacy concerns still linger

Singapore consumers are optimistic about AI's benefits but remain concerned about privacy and prefer human interaction in customer service.

By Melania Watson • 4 min read • Thu, 9th Oct 2025
CRI Advantage earns Elite Partner status in ServiceNow programme
Digital Transformation

CRI Advantage earns Elite Partner status in ServiceNow programme

CRI Advantage has earned Elite Partner status in the ServiceNow Partner Programme, boosting its ability to deliver advanced IT service and digital transformation solutions.

By Kaleah Salmon • 3 min read • Wed, 8th Oct 2025
Kiwis lose trust in AI as preference for human service prevails
Customer Experience

Kiwis lose trust in AI as preference for human service prevails

Only 18% of New Zealanders trust companies' use of AI, with 62% fearing it limits human contact, impacting spending and loyalty in customer service.

By Melania Watson • 4 min read • Wed, 8th Oct 2025