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Customer Satisfaction Stories - Page 19

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Customer Satisfaction stories

Unified commerce benchmark reveals retail success factors
Customer Experience

Unified commerce benchmark reveals retail success factors

The 2025 Unified Commerce Benchmark reveals that only 5% of evaluated retailers excel in omnichannel strategies, with leaders enjoying lower costs and higher customer satisfaction.

By Sean Mitchell • 3 min read • Wed, 19th Mar 2025
Reimagining eCommerce marketing
Customer Experience

Reimagining eCommerce marketing

Marketers must rethink their online strategies by leveraging AI and data to enhance customer experiences, drive engagement, and boost revenue in eCommerce.

By Dotdigital • 4 min read • Mon, 17th Mar 2025
Thryv Australia wins global award for marketing with purpose
Marketing Technologies

Thryv Australia wins global award for marketing with purpose

Thryv Australia has won the global Marketing with Purpose award at the 2025 Microsoft Advertising Partner Awards, solidifying its role in supporting small businesses.

By Catherine Knowles • 3 min read • Wed, 12th Mar 2025
Manhattan Associates updates platforms for retail efficiency
Digital Transformation

Manhattan Associates updates platforms for retail efficiency

Manhattan Associates has unveiled updates to its Omni and Supply Chain platforms, enhancing customer support and operational efficiency for retailers.

By Sean Mitchell • 2 min read • Wed, 12th Mar 2025
Avalara earns spot in G2's 2025 Best Software Awards
Customer Experience

Avalara earns spot in G2's 2025 Best Software Awards

Avalara has secured a place in G2's 2025 Best Software Awards, celebrated for the third time in the Best Accounting and Finance Products category.

By Sean Mitchell • 3 min read • Tue, 11th Mar 2025
The race to six: Navigating the path to sustainable growth
Data Analytics

The race to six: Navigating the path to sustainable growth

CEOs across industries share a common challenge: the quest for sustainable growth. Aiming for six per cent annual growth, firms must optimise processes and harness automation.

By Adam Lawrence • 7 min read • Thu, 6th Mar 2025
Zeller launches 'Bill at Table' to boost restaurant efficiency
Payment Technologies

Zeller launches 'Bill at Table' to boost restaurant efficiency

Australian fintech Zeller has unveiled its new Bill at Table service, partnering with Impos to help restaurants boost efficiency and table turnover by 73%.

By Sean Mitchell • 3 min read • Thu, 6th Mar 2025
Bloomreach expands in APAC with key leadership hire
Customer Experience

Bloomreach expands in APAC with key leadership hire

Bloomreach has appointed Kris Fagan as Vice President for APAC, marking its commitment to eCommerce personalisation and expanding its footprint in the region.

By Melvin Hipolito • 2 min read • Thu, 6th Mar 2025
Varonis Systems named leader in data security by Forrester
Cloud Security

Varonis Systems named leader in data security by Forrester

Varonis Systems has topped The Forrester Wave's Q1 2025 report for Data Security Platforms, gaining recognition as both Leader and Customer Favourite.

By Sean Mitchell • 2 min read • Wed, 5th Mar 2025
TCS & Salesforce team up to boost AI for manufacturers
Customer Relationship Management

TCS & Salesforce team up to boost AI for manufacturers

Tata Consultancy Services has teamed up with Salesforce to boost AI capabilities for manufacturers, launching initiatives to enhance sales and customer experience.

By Sean Mitchell • 3 min read • Fri, 28th Feb 2025
Snom Technology strengthens team with key appointments
Unified Communications

Snom Technology strengthens team with key appointments

Snom Technology has enhanced its management team with Mark Wiegleb as Vice President of Product and Mario Schenker as Head of Logistics & Sales Operations.

By Moritz Florian • 2 min read • Fri, 28th Feb 2025
ANZ executives focus on agentic AI to boost productivity
Customer Experience

ANZ executives focus on agentic AI to boost productivity

A recent Salesforce study reveals that 69% of C-suite executives in Australia and New Zealand prioritise agentic AI, with 38% already implementing the technology.

By Sean Mitchell • 3 min read • Thu, 27th Feb 2025

Stories from Other Regions

Customer Satisfaction stories

Unlock the power of information to innovate enterprise experiences
Digital Transformation

Unlock the power of information to innovate enterprise experiences

In an era where effective data management is vital, businesses must harness best-of-breed solutions to enhance decision-making and customer experiences.

By John Harding • 3 min read • Thu, 20th Mar 2025
AliExpress celebrates 15 years with UK market focus
Supply Chain

AliExpress celebrates 15 years with UK market focus

AliExpress marks its 15th anniversary this month by reinforcing its commitment to the UK market with improved logistics and customer service, celebrating with a major sale.

By Melania Watson • 3 min read • Wed, 19th Mar 2025
Hyland appoints Rob Kaloustian as Chief Customer Officer
Artificial Intelligence

Hyland appoints Rob Kaloustian as Chief Customer Officer

Rob Kaloustian has been appointed Chief Customer Officer at Hyland, tasked with enhancing customer success and driving business transformation.

By Melvin Hipolito • 2 min read • Wed, 19th Mar 2025
Generative AI boosts customer service, says Capgemini study
Customer Experience

Generative AI boosts customer service, says Capgemini study

A new Capgemini study reveals customer satisfaction in the UK is low, with just 45% satisfied, despite the potential of generative AI to improve service quality.

By Catherine Knowles • 3 min read • Fri, 14th Mar 2025
New Zealanders spent 24 million hours on hold in 2024
Unified Communications

New Zealanders spent 24 million hours on hold in 2024

A report reveals New Zealanders spent 24 million hours on hold for customer service in 2024, with two-thirds considering switching providers due to delays.

By Shannon Williams • 4 min read • Thu, 6th Mar 2025
Andrew Burns appointed as NSSLGlobal Group Sales Director
Leadership

Andrew Burns appointed as NSSLGlobal Group Sales Director

NSSLGlobal has appointed Andrew Burns as Group Sales Director to enhance its sales strategy and drive growth in maritime and defence sectors.

By Melvin Hipolito • 2 min read • Wed, 5th Mar 2025