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Customer Satisfaction Stories - Page 25

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Customer Satisfaction stories

TeamViewer unveils new AI tool to boost business efficiency
Digital Transformation

TeamViewer unveils new AI tool to boost business efficiency

TeamViewer has launched Session Insights, an AI-driven feature aimed at enhancing IT teams' efficiency, amid rising global demand for practical AI solutions.

By Melania Watson • 4 min read • Wed, 30th Oct 2024
ServiceNow partners with NVIDIA, Siemens, & others on AI
Marketing Technologies

ServiceNow partners with NVIDIA, Siemens, & others on AI

ServiceNow has unveiled new partnerships with NVIDIA, Siemens, Pearson, and Snowflake to enhance AI capabilities and improve productivity across industries.

By Sean Mitchell • 2 min read • Fri, 25th Oct 2024
Infovista launches Synergy to enhance partner collaboration
Unified Communications

Infovista launches Synergy to enhance partner collaboration

Infovista has launched the Synergy programme to enhance partnerships with Value Added Resellers, focusing on collaboration and next-gen telecom solutions.

By Catherine Knowles • 3 min read • Fri, 25th Oct 2024
ANZ leads in observability investment & business value
DevOps

ANZ leads in observability investment & business value

Splunk's latest report reveals that organisations in Australia and New Zealand lead global observability spending, investing AUD $3.4 million annually.

By Shannon Williams • 3 min read • Fri, 25th Oct 2024
Oracle launches AI-driven features to boost customer services
Digital Transformation

Oracle launches AI-driven features to boost customer services

Oracle has unveiled new AI-enhanced features for its Fusion Cloud services, aimed at improving customer experiences and boosting service efficiency.

By Shannon Williams • 2 min read • Wed, 23rd Oct 2024
UiPath integrates Anthropic AI to enhance product suite
Digital Transformation

UiPath integrates Anthropic AI to enhance product suite

UiPath has integrated Anthropic's Claude AI into its products, enhancing automation capabilities across various sectors, including healthcare.

By Sean Mitchell • 3 min read • Wed, 23rd Oct 2024
EnerMech appoints Chetan Bhat as new global CIO
Digital Transformation

EnerMech appoints Chetan Bhat as new global CIO

EnerMech has appointed Chetan Bhat as Global CIO to lead its digital strategy, drawing on over 20 years of IT leadership experience.

By Imee Dequito • 3 min read • Tue, 22nd Oct 2024
Zendesk unveils AI solutions to boost customer support
Customer Experience

Zendesk unveils AI solutions to boost customer support

Zendesk has unveiled a suite of AI-driven tools designed to improve omnichannel customer support, enhancing collaboration between human and AI agents.

By Imee Dequito • 3 min read • Thu, 17th Oct 2024
Zendesk unveils AI suite to enhance customer service efficiency
Data Analytics

Zendesk unveils AI suite to enhance customer service efficiency

Zendesk has unveiled a range of AI innovations aimed at enhancing customer service, including an AI Agent Builder requiring minimal training for users.

By Catherine Knowles • 3 min read • Fri, 11th Oct 2024

Stories from Other Regions

Customer Satisfaction stories

Exclusive Networks launches XPS to improve partner cash flow
Customer Experience

Exclusive Networks launches XPS to improve partner cash flow

Exclusive Networks has introduced XPS, a new invoicing service to help channel partners in EMEA manage cash flow and offer flexible payment options.

By Catherine Knowles • 3 min read • Fri, 25th Oct 2024
Twilio report: Trust crucial for Australian consumer loyalty
Customer Experience

Twilio report: Trust crucial for Australian consumer loyalty

Twilio's 2024 report reveals that 68% of Australians may stop engaging with brands they distrust, emphasising the need for secure, identifiable communication.

By Imee Dequito • 3 min read • Thu, 24th Oct 2024
Enhancing safety & efficiency for Australian utility workers
Unified Communications

Enhancing safety & efficiency for Australian utility workers

In Australia, real-time mobile solutions are transforming safety and efficiency for field workers in the energy sector, which faces a serious operational risk challenge.

By Vincent Parry • 5 min read • Tue, 22nd Oct 2024
Adyen partners with Aigens to enhance F&B payments in Asia
Software-as-a-Service

Adyen partners with Aigens to enhance F&B payments in Asia

Adyen has partnered with Aigens to boost operational efficiency in the food and beverage sector in Hong Kong and Singapore through enhanced payment solutions.

By Sean Mitchell • 2 min read • Mon, 21st Oct 2024
Salesforce partners with RLC Residences for digital upgrade
Digital Transformation

Salesforce partners with RLC Residences for digital upgrade

Salesforce partners with RLC Residences to enhance customer experience in the Philippines through digital transformation using AI and unified data solutions.

By Catherine Knowles • 3 min read • Thu, 17th Oct 2024
Uni partners with Snowflake to boost data-driven strategies
Data Analytics

Uni partners with Snowflake to boost data-driven strategies

Fintech firm Uni has integrated Snowflake's AI Data Cloud to enhance data management, enabling rapid decision-making and improving customer experiences.

By Shannon Williams • 3 min read • Wed, 16th Oct 2024
Exclusive: Pronto Software CEO on AI innovations, growth
Data Analytics

Exclusive: Pronto Software CEO on AI innovations, growth

Pronto Software is set for significant growth, driven by AI innovations and a strong commitment to customer satisfaction, says CEO Chad Gates.

By Melania Watson • 6 min read • Fri, 11th Oct 2024
Deutsche Telekom IT enhances service with Dynatrace AI
Digital Transformation

Deutsche Telekom IT enhances service with Dynatrace AI

Deutsche Telekom IT is enhancing customer experience through Dynatrace analytics, significantly improving its OneApp and OneShop services for over 2 million users.

By Kaleah Salmon • 3 min read • Fri, 11th Oct 2024
TDCX Malaysia wins Frost & Sullivan award for 2023
Customer Experience

TDCX Malaysia wins Frost & Sullivan award for 2023

TDCX Malaysia has won the Frost & Sullivan Company of the Year award for the second time, recognising its excellence in growth and innovation.

By Kaleah Salmon • 3 min read • Fri, 11th Oct 2024