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Customer Satisfaction Stories - Page 36

Global Stories

Customer Satisfaction stories

ShipStation & ChannelEngine partnership aims to enhance global ecommerce experiences
Customer Experience

ShipStation & ChannelEngine partnership aims to enhance global ecommerce experiences

ShipStation and ChannelEngine's new partnership targets enhancing global ecommerce, easing merchants' shipping logistics and marketplace integration.

By Imee Dequito • 2 min read • Mon, 13th Nov 2023
NTT DATA UK&I & eir partner to improve customer service with AI
Unified Communications

NTT DATA UK&I & eir partner to improve customer service with AI

NTT DATA UK&I and eir are set to transform customer experience in the telecommunication sector via a strategic AI partnership.

By Imee Dequito • 3 min read • Fri, 10th Nov 2023
LogicMonitor launches AI tool Co-Pilot to enhance IT operations efficiency
DevOps

LogicMonitor launches AI tool Co-Pilot to enhance IT operations efficiency

LogicMonitor unveils AI tool Co-Pilot, designed to streamline IT operations, foster innovation and improve user experience.

By Catherine Knowles • 3 min read • Fri, 10th Nov 2023
BP invests in AI forecasting to enhance CX, reduce waste
Customer Experience

BP invests in AI forecasting to enhance CX, reduce waste

BP partners with RELEX Solutions for an AI-driven platform to optimise supply chain across its 300 UK retail stores.

By Shannon Williams • 3 min read • Thu, 9th Nov 2023
Rubrik launches AI companion 'Ruby' to enhance cyber detection and recovery
Advanced Persistent Threat Protection

Rubrik launches AI companion 'Ruby' to enhance cyber detection and recovery

Rubrik introduces AI assistant, Ruby, aiming to bolster cyber threat detection and recovery by using advanced AI and automation.

By Catherine Knowles • 3 min read • Thu, 9th Nov 2023
Agile software development pivotal to future AI and ML growth, says expert
EduTech

Agile software development pivotal to future AI and ML growth, says expert

The future of AI and ML will be shaped by Agile software development, says Damian Winczewski, Head of Agile at STX Next.

By Catherine Knowles • 2 min read • Fri, 27th Oct 2023
John Lewis sees 30% sales increase through Zyler's virtual try-on software
Customer Experience

John Lewis sees 30% sales increase through Zyler's virtual try-on software

John Lewis reports a 30% sales boost attributed to the use of the AI-powered virtual try-on software by Zyler.

By Sean Mitchell • 3 min read • Fri, 27th Oct 2023
Manolo Blahnik taps Oracle NetSuite for supply chain management upgrade
Supply Chain

Manolo Blahnik taps Oracle NetSuite for supply chain management upgrade

Manolo Blahnik partners with Oracle NetSuite to boost supply chain efficiency and visibility across global operations.

By Kaleah Salmon • 3 min read • Mon, 23rd Oct 2023
Oracle acquires Next Technik for Field Service Management solutions
Marketing Technologies

Oracle acquires Next Technik for Field Service Management solutions

Oracle revolutionizes field service sector with acquisition of Next Technik, enhancing efficiencies and customer satisfaction for NetSuite users.

By Sean Mitchell • 2 min read • Mon, 23rd Oct 2023
Voice analytics market projected to reach USD 9.33 billion by 2030
Unified Communications

Voice analytics market projected to reach USD 9.33 billion by 2030

The voice analytics market is set to soar to $9.33bn by 2030, fuelled by growing use of voice recognition tech.

By Sean Mitchell • 3 min read • Wed, 18th Oct 2023
Survey says 75% of retail leaders to boost post-purchase experience
Customer Experience

Survey says 75% of retail leaders to boost post-purchase experience

As the retail peak season looms, 75% of retail leaders are preparing to invest in the post-purchase experience, according to a new survey conducted by Sorted.

By Tom Raynel • 2 min read • Tue, 10th Oct 2023
Defining effective service level indicators and objectives
Data Analytics

Defining effective service level indicators and objectives

The right SLIs and SLOs help ensure high-quality service delivery and customer satisfaction, especially when combined with a robust observability strategy.

By Peter Marelas • 2 min read • Tue, 3rd Oct 2023
Absolute Software tops Endpoint Management and Zero Trust Networking
Hybrid & Remote Work

Absolute Software tops Endpoint Management and Zero Trust Networking

G2's Fall 2023 Grid Reports for Endpoint Management and Zero Trust Networking is out with Absolute Software leading.

By Sean Mitchell • 3 min read • Thu, 28th Sep 2023

Stories from Other Regions

Customer Satisfaction stories

Gallagher Security promotes Karl Harris to National High Security & Federal Manager
Customer Satisfaction

Gallagher Security promotes Karl Harris to National High Security & Federal Manager

Gallagher Security has announced the promotion of Karl Harris to National High Security & Federal Manager in Australia.

By Sean Mitchell • 3 min read • Tue, 24th Oct 2023
Searchspring acquires AI product-bundling platform Increasingly
Artificial Intelligence

Searchspring acquires AI product-bundling platform Increasingly

Searchspring, a frontrunner in on-site search and ecommerce personalisation, has acquired AI product-bundling platform Increasingly.

By Sean Mitchell • 2 min read • Sat, 14th Oct 2023
Kore.ai launches Voice Gateway on Genesys AppFoundry for enhanced CX
Customer Experience

Kore.ai launches Voice Gateway on Genesys AppFoundry for enhanced CX

Kore.ai's Voice Gateway for Genesys Cloud CX is now available on the Genesys AppFoundry, enhancing customer and employee experiences in contact centres.

By Imee Dequito • 3 min read • Thu, 12th Oct 2023
Cevo announces new Data & AI & Modernisation Practice Leads for AWS consultancy firm
Data Analytics

Cevo announces new Data & AI & Modernisation Practice Leads for AWS consultancy firm

Today, Cevo announces two new appointments to strengthen its team and drive growth in data and AI and modernisation practices.

By Imee Dequito • 3 min read • Wed, 11th Oct 2023
Quorum Cyber appoints Steven Marandola as VP of Innovation & Rebecca Court as Marketing Director
Partner Programmes

Quorum Cyber appoints Steven Marandola as VP of Innovation & Rebecca Court as Marketing Director

Quorum Cyber expands leadership team with Steven Marandola as VP of Innovation and Rebecca Court as Marketing Director. Growing rapidly in the UK.

By Imee Dequito • 3 min read • Fri, 6th Oct 2023