Customer Satisfaction Stories - Page 6

By Kaleah Salmon • 3 min read • Thu, 22nd Jan 2026

Scurri hits 180m shipments & EUR €19.2bn eCommerce GMV

Scurri processes 180m shipments in 2025 as eCommerce GMV hits EUR €19.2bn and its platform annualises at over 200m parcels into 2026.

By Tarik Faouzi • 4 min read • Thu, 22nd Jan 2026

Hyper-automation is here: how Australian subscription brands stay ahead

Australian subscription brands are turning to hyper-automation to replace clunky billing, scale complex pricing and stay ahead of rivals.

Data Protection

Assured Data Protection expands Tony Giannini's remit

Assured Data Protection widens Tony Giannini's role to unite global innovation with Americas channel strategy for MSP-focused growth.

By Sofiah Nichole Salivio • 4 min read • Thu, 22nd Jan 2026

By Sofiah Nichole Salivio • 4 min read • Tue, 20th Jan 2026

eDesk appoints Gareth Cummings as CEO to drive AI push

eDesk names Gareth Cummings as CEO, tasking the AI veteran with leading an 'AI-first' expansion drive across EMEA and North America.

Manufacturing

Aeris honoured for global IoT eSIM connectivity leadership

Aeris wins Frost & Sullivan global award for IoT eSIM leadership, managing 100m connections across 190 countries with 600 carrier partners.

By Catherine Knowles • 3 min read • Fri, 16th Jan 2026

Unified Communications

Manhattan unveils AI agents across Manhattan Active suite

Manhattan rolls out embedded AI agents across its Active suite, promising real-time automation and custom agent creation for retailers.

By Sean Mitchell • 4 min read • Fri, 16th Jan 2026

By Joseph Gabriel Lagonsin • 4 min read • Thu, 15th Jan 2026

Nasuni names new CTO & CFO to drive AI data growth

Nasuni appoints Jerry Carter as CTO and Ross Grainger as CFO, strengthening leadership to scale unstructured data and AI-focused growth.

By Mark Tarre • 3 min read • Wed, 14th Jan 2026

Hyland wins IDC 2025 award for customer experience

Hyland has been named IDC's 2025 Customer Experience Award winner for content and experience management, topping global satisfaction scores.

By Mark Tarre • 3 min read • Wed, 14th Jan 2026

Cloudbeds tops HotelTechAwards for hotel software win

Cloudbeds wins top Hotel Management Software at the 2026 HotelTechAwards, plus finalist spots, culture ranking and hotelier-choice honours.

DevOps

How organisations can turn conversations around digital accessibility into action

To turn digital accessibility talk into action, organisations must embed inclusive design, AI and governance across the product lifecycle.

By Corbb O'Connor • 6 min read • Tue, 13th Jan 2026

Data Protection

B2B data cleansing: Improving business data quality

Clean B2B data boosts marketing, sales and compliance; profiling, validating and standardising records cuts waste and sharpens decisions.

By Edmund Ng • 5 min read • Mon, 12th Jan 2026

Stories from Other Regions

Customer Satisfaction stories

By Brian Gaynor • 5 min read • Fri, 23rd Jan 2026

Finance teams - it's time to step away from the spreadsheets

Finance teams clinging to spreadsheets risk cash flow chaos, poor forecasting and lost talent as automated AR tools rapidly raise the bar.

By Kaleah Salmon • 3 min read • Thu, 22nd Jan 2026

UK retailers target delivery fixes to lift loyalty

UK retailers are racing to fix parcel delivery failures as squeezed shoppers demand smoother service and loyalty becomes harder to win.

By Kaleah Salmon • 3 min read • Thu, 22nd Jan 2026

Microlise expands UK food fleet with trio of deals

Microlise signs Dayla Drinks, Wright's Flour and Igloo Thermo Logistics to boost visibility and efficiency in UK food transport fleets.

By Sean Mitchell • 3 min read • Fri, 16th Jan 2026

LVLY shortlisted for three Inside Retail awards 2026

Australian online florist LVLY is shortlisted in three customer service and online retail categories at the 2026 Inside Retail awards.

By Melania Watson • 3 min read • Thu, 15th Jan 2026

Partners Life names Debbie Eyre as new Chief Operating Officer

Partners Life has appointed experienced insurance leader Debbie Eyre as chief operating officer, with her role to begin in February 2026.