Customer service stories
Rimini Street wins multiple prestigious industry awards
Last week
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casb
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customer service
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rimini street
Rimini Street has garnered multiple prestigious awards, including the Trust Radius 2025 Buyer’s Choice, recognising its excellence in client service and support.
FourKites unveils AI Control Tower for supply chain leaders
Last week
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data analytics
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supply chain & logistics
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digital twins
FourKites has launched its Intelligent Control Tower, leveraging real-time data and AI to transform supply chain management and enhance operational efficiency.
UK unveils AI action plan with commitment of GBP £14 billion
Last week
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data privacy
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ai
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finops
Keir Starmer's AI Opportunities Action Plan commits GBP £14 billion to transform UK public services, advancing AI adoption while addressing industry concerns.
AI solution launched to streamline TikTok messaging ads
Last week
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crm
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cx
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martech
In response to TikTok's Messaging Ads launch in New Zealand, Respond.io has introduced an AI-driven solution to help businesses streamline communication.
Respond.io & TikTok launch AI tool for SME growth
Last week
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cx
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martech
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customer service
Respond.io and TikTok have launched an AI-driven tool aimed at enhancing customer interactions for SMEs, targeting the USD $4.1 trillion financing gap.
Motorola to acquire Theatro, enhancing AI for workers
This month
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saas
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edutech
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motorola solutions
Motorola Solutions is set to acquire Theatro, a Texas-based firm specialising in AI-driven software for frontline workers, enhancing safety and productivity.
Integrity360 acquires Nclose to boost global expansion plans
This month
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soc
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partner programmes
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casb
Integrity360 has acquired South African cybersecurity firm Nclose, enhancing its global presence and expanding its staff to over 180 in the region.
AI in hospitality: Real-world applications shaping today's operations
This month
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data analytics
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ai
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customer service
Artificial intelligence is transforming the hospitality sector in Australia, with 85% of operators embracing AI to enhance efficiency and guest experience.
India’s first AI-powered voicebot platform is launched by Agrim
This month
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robots
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cx
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martech
Misfits Communications has launched Agrim, India's first AI-powered voicebot platform, enhancing customer service with 24/7 support in 41 languages.
Spreetail unveils profit-sharing to benefit top partners
Last month
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supply chain & logistics
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ecommerce
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amazon
Spreetail has launched a profit-sharing initiative, Shareback, to reward top partners who exceed profit expectations with a share of unexpected margins.
AI innovations to transform customer experience by 2025
Last month
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cx
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martech
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personalisation
Matthias Goehler of Zendesk forecasts that by 2025, enterprises will require stringent AI governance amid a 250% surge in shadow AI usage.
Proto unveils AI-powered holographic conversational agents
Last month
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it training
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hyperscale
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genai
Proto has unveiled the first autonomous AI-powered holographic conversational agents at AWS re:Invent, showcasing groundbreaking multi-agent AI technology.
Watco partners with Blue Yonder for real-time freight rates
Last month
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digital transformation
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supply chain & logistics
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customer service
Watco has teamed up with Blue Yonder to enhance freight services, offering real-time pricing and booking to tackle industry challenges.
Fujifilm CodeBlue Australia ends extended lock-in contracts
Last month
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digital transformation
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cybersecurity
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customer service
FUJIFILM CodeBlue Australia has revolutionised managed IT services by abolishing long-term contracts, offering clients flexibility and improved customer satisfaction.
UK businesses unprepared for 2027 PSTN network switch
Last month
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migration
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iot
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partner programmes
UK firms are unprepared for the PSTN-to-all-IP switch, risking disruptions in key systems as the 2027 deadline looms, warns Zen Internet research.
UK employees increasingly favour AI in the workplace
Last month
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hcm
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productivity
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customer service
A Freshworks survey reveals that nearly half of UK employees would consider job changes for better AI integration, highlighting its workplace importance.
Devoli automates services, saves over NZD $20,000 annually
Last month
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uc
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digital transformation
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cx
Devoli has integrated automation bots in its Customer Success and Finance teams, improving efficiency and 24/7 service without rising costs.
Twilio recognised as leader in IDC MarketScape for CDP 2024
Last month
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cx
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martech
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cdp
Twilio has been named a leader in the IDC MarketScape for Worldwide Customer Data Platforms for B2C users for 2024-2025, highlighting its innovative solutions.
Vapi secures USD $20 million for AI voice agent expansion
Last month
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customer service
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investment
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conversational ai
Voice AI platform Vapi secures USD $20 million in Series A funding, aiming to enhance its voice agent deployment across diverse industries.
Combilift boosts efficiency with AI-powered Infor SyteLine
Last month
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it in manufacturing
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digital transformation
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cx
Global forklift manufacturer Combilift has boosted efficiency and revenue following the implementation of Infor SyteLine, resulting in a 30% revenue increase.