Employee Experience (EX) stories - Page 2

Medallia predicts that 2025 will see hyper-personalisation, employee empowerment, and AI transforming customer engagement strategies.

Humanforce has acquired Australian HR tech firm LiveHire for USD $17.2 million, marking its fourth acquisition in two years to enhance workforce solutions.

Workhuman's latest Human Workplace Index reveals UK employees face rising stress, with 37% feeling increased pressure as they approach 2024's end.

A report reveals that 68% of UK employees regularly use AI tools, prompting businesses to enhance oversight and support for hybrid work environments.

Zendesk has appointed Shashi Upadhyay as its new President of Product, Engineering, and AI, charged with driving growth in customer and employee services.

New research reveals 31% of organisations face daily challenges with Virtual Desktop Infrastructure, highlighting crucial support needs amid cost pressures.

TeamViewer has announced its largest acquisition to date, acquiring 1E for USD $720 million to enhance its digital employee experience solutions.

As businesses adapt to evolving regulations, modern HR systems are transforming, with integrated platforms essential for compliance and operational efficiency.

Optus and NICE have launched a new contact centre system at Great Southern Bank, cutting customer wait times to just 30 seconds for 80% of calls.

As HR leaders face the chaos of fragmented systems, 2025 promises a revolution with all-in-one Employment Operating Systems transforming the landscape.

Freshworks has appointed Srinivasan Raghavan as Chief Product Officer to spearhead its product strategy, enhancing growth in AI and customer experience.

Medallia has been named a supplier on the UK's G-Cloud 14 framework, offering cloud solutions to boost experience management for public sector agencies.

UK employees lead Europe in workplace AI adoption, with 25% using AI daily and trust in the tools steadily rising.

Gartner has unveiled the top three HR technology trends for 2024, highlighting AI tools, skills management, and virtual assistants as key innovations.

Flip has formed partnerships with Work Networks in the UK and Tuxpas in Latin America to replace Meta's Workplace, enhancing communication for frontline employees.

At its London summit, Zellis revealed major updates including the launch of its AI-driven HCM AIR, aimed at enhancing payroll efficiency and user experience.

Alex Nemeth has been appointed Country Manager for Qualtrics in Australia and New Zealand, aiming to boost customer and employee experiences.

UK businesses could face losses of up to GBP £4.5 billion during the holiday season due to inadequate customer service, new research by Qualtrics reveals.

The Salesforce Agentforce World Tour in Auckland attracted over 1,300 attendees, showcasing the impact of autonomous AI agents on New Zealand businesses.

UK talent acquisition firm inploi has partnered with Cornerstone OnDemand, integrating their platforms to enhance global recruitment and employee development.