Financial Services stories - Page 3
Pegasystems unveils AI-driven Pega Smart Investigate update
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rpa
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genai
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ai
Pegasystems has unveiled the latest Pega Smart Investigate Enterprise Edition, enhancing banks' capabilities in processing payment exceptions with AI automation.
Pegasystems launches AI-enhanced solution for bank disputes
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genai
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ai
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payment technologies
Pegasystems has launched enhanced generative AI and automation tools in Pega Smart Dispute to help banks manage rising payment dispute volumes efficiently.
Financial sector's growing focus on cloud resiliency in 2023
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dr
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cloud security
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advanced persistent threat protection
The Cloud Security Alliance's new report reveals that 78% of financial institutions use single-cloud systems, emphasising resilience amid rising cyber threats.
UK & US firms face rising data costs despite upgrades
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cloud services
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cto
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data management
A new study reveals that 94% of financial institutions in the UK and US anticipate rising data budgets, raising concerns over cost control amid increasing expenses.
Paul Duggan appointed CEO of Money.com.au, replacing McGowan
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fintech
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partner programmes
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leadership
Paul Duggan has been appointed CEO of Money.com.au, succeeding founder Shaun McGowan, and aims to enhance digital access to financial products in Australia.
Forrester predicts AI to reshape India’s tech landscape by 2025
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digital transformation
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ai
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connectivity
Forrester forecasts AI will reshape India's tech landscape by 2025, with a focus on ROI, as firms navigate challenges and seek profitable solutions.
ProHance report shows rise in global average working hours
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productivity
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financial services
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prohance
ProHance's Global Productivity Benchmarking Report for 2024 highlights a rise in average working hours, increasing from 9 hours 12 minutes to 9 hours 30 minutes.
FinTech Australia appoints Ross & Imam to its board
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risk & compliance
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entrepreneurship
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fintech australia
FinTech Australia has expanded its board with the appointments of Jodi Ross and Jodie Imam, enhancing its leadership amid a strong fintech landscape.
Revolut applies for banking licence in New Zealand
Last month
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rbnz
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wealth management
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financial services
Revolut has lodged an application to become a registered bank in New Zealand, aiming to enhance financial services for Kiwis with innovative solutions.
Dell foresees USD $110 billion APJ AI investment by 2028
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uc
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network infrastructure
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quantum computing
Dell Technologies forecasts a technological shift in AI and human-computer interaction at its Predictions 2025 briefing, predicting USD $110 billion investment by 2028.
Optus & NICE upgrade Great Southern Bank call centres
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uc
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digital transformation
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cx
Optus and NICE have launched a new contact centre system at Great Southern Bank, cutting customer wait times to just 30 seconds for 80% of calls.
UK SMBs lose GBP £11,000 on average to online fraud in 2024
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email security
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cybersecurity
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productivity
Research shows UK small and medium-sized businesses lost nearly GBP £11,000 each to online fraud in 2024, raising survival concerns among leaders.
Newgen partners with BankVic to enhance digital banking
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digital transformation
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fintech
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risk & compliance
Newgen Software has teamed up with BankVic to elevate digital banking experiences, implementing the NewgenONE platform to enhance operational efficiency.
Zendesk appoints Mitch Young to lead Asia Pacific growth
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fintech
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cx
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martech
Zendesk has appointed Mitch Young as Senior Vice President for Asia Pacific, tasked with driving the company's growth in key markets like Australia and India.
Integrity360 acquires Adsigo to expand DACH region presence
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soc
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edr
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xdr
Integrity360 has acquired Adsigo, a cyber security firm, aiming to enhance its presence in the DACH region and eventually exceed EUR 135 million in revenues.
Creating seamless borrower journeys: The automation revolution in customer experience
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data analytics
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digital transformation
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cx
The lending sector is undergoing a transformation as automation enhances borrower journeys, enabling quicker decisions and personalised experiences like never before.
ResetData bolsters senior team for CBD AI factory rollout
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cx
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martech
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iaas
ResetData has strengthened its leadership team with four new appointments in Sydney and Melbourne to advance its national rollout of CBD AI factory data centres.
Great Southern Bank enhances service with CXone Mpower
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uc
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cx
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martech
Great Southern Bank is enhancing its customer service automation by deploying NICE's AI-powered CXone Mpower platform, supported by Optus.
Ripjar study shows GenAI set to reshape AML compliance
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risk & compliance
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genai
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ai
A Ripjar study reveals over 60% of compliance teams expect Generative AI to revolutionise Anti-Money Laundering processes within two years.
UK financial firms struggle with AI & GenAI integration
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digital transformation
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data science
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genai
A survey reveals UK financial firms face challenges integrating AI technologies, with 95% still in early phases and only 32% on track with efforts.