The Ultimate Guide to Customer Data Platforms
2025 edition
Overview
Also known as CDP.
Nowadays, every business must have information and data about their customers for better business results. In order to manage this in large volumes, Customer Data Platforms are both great analytical devices and powerful marketing tools.
CDPs are databases that can store and centralise first, second and third-party data. Data collected comes from the customers and is divided into several sources. CDP can collect primary data, interaction data and behavioural data.
Analyst reports

Gartner on CDP & Data Analytics
CData launches integration accelerator for Microsoft Fa...
This month

IDC on CDP & CX
Qualtrics unveils autonomous AI agents for better CX & ...
Last month

Gartner on CDP & Digital Transformation
Optimizely earns Leader title in 2025 Gartner report
Last month

Gartner on CDP & Data Analytics
Adobe Summit 2025: Digital innovation set to light up L...
Last month

Gartner on CDP & CX
Pega unveils AI tool for enhanced customer engagement
Wed, 26th Feb 2025
Expert columns

By Sarah Jarvis of Eagle Eye Solutions
Why we need to be all-in on Personalisation
Last week

By Twilio
Creating a lead generation flywheel with AI and data at...
This month

By Nicola Kinsella of Fluent Commerce
Transforming retail; What to consider before deploying ...
Last month

By Donovan Jackson
Adobe Summit 2025: Creativity for all as Shantanu Naray...
Last month

By Fiona Stevens of LoyaltyLion
Technology lets us personalise everything – so let’s st...
Last month
Interviews

Discussing Digital Marketing
Exclusive: How Constant Contact is empowering small bus...
Thu, 20th Feb 2025

Discussing Collaboration
Titan of Tech - Scott Ward of Customer Science Group
Tue, 10th Dec 2024

Discussing Collaboration
Exclusive: HP’s Neil Westhof on AI revolutionising prin...
Wed, 4th Dec 2024

Discussing Collaboration
Exclusive: Andrea Morgan-Vandome highlights success of ...
Fri, 22nd Nov 2024

Discussing Data Analytics
Exclusive: Informatica's Rik Tamm-Daniels discusses pus...
Wed, 20th Nov 2024
More expert columns

By Shermaine Wong of Cult Creative
Leveraging Data to Drive Creativity in Marketing
Last month

By Christopher Connolly of Twilio
Unlocking the power of speech to humanise AI-driven cus...
Mon, 10th Feb 2025

By Mark Devlin of Impact PR
Is your accounts team eroding your corporate brand?
Mon, 3rd Feb 2025

By Louis Liu of Rehlko
The Future of Carbon Accounting: GHG Emissions Scopes i...
Fri, 31st Jan 2025

By Matthew Biboud-Lubeck of Amperity
AI-managed data will help retailers avoid another sales...
Fri, 31st Jan 2025

By Sarah Jarvis of Eagle Eye
Bringing personalized loyalty strategies to life: From ...
Wed, 22nd Jan 2025
Top players
Recent news

About Customer Relationship Management
LearnUpon unveils Learning Journeys for tailored traini...
Last week

About Software-as-a-Service
HubSpot unveils AI tools to boost UK team productivity
Last week

About Collaboration
AI Energy Score unveiled for sustainable AI development
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About Cloud Services
New A2A protocol launched to enhance AI agent synergy
Last week

About Online shopping
AI transforms online shopping in Australia & New Zealan...
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More news

About Privileged Access Management
Okta launches new tools to secure AI & digital identiti...
Last week

About Digital Marketing
Marketers face gap in UK consumer personalisation effor...
Last week

About Customer Relationship Management
Major brands to boost investment in loyalty programmes
Last week

About Data sharing
Snowflake integrates Apache Iceberg to enhance data agi...
Last week

About Data sharing
Snowflake supports Apache Iceberg, enhancing data shari...
Last week
Even more news

About Sustainability
Umbraco releases its third annual Impact Report for 202...
Last week

About Management
UK sales leaders eye CRM overhauls amidst tech concerns
Last week

About Digital Transformation
Amazon Q Business launches in AWS's Sydney region
This month

About Digital Transformation
Contentful enters DXP market with new AI features, part...
This month

About Government
AI agents poised to enhance Canadian government service...
This month
Job moves

Move at Elastic
New VP Sanjay Deshmukh to drive Elastic's APJ growth
Last week

Move at eBay
Amperity names Dawn Lepore Chairman of the Board
Last week

Move at Woolworths
Bloomreach expands in APAC with key leadership hire
Last month

Move at PwC
Twilio appoints Webster to strengthen ANZ growth strate...
Tue, 25th Feb 2025

Move at SugarCRM
SugarCRM appoints industry veteran Bob Stutz to board
Tue, 4th Feb 2025
Other guides
You can read other related guides from Marketing Technologies, Artificial Intelligence, Data Analytics, Generative AI, and AI Models.
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