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Customer Satisfaction Stories - Page 13

Global Stories

Customer Satisfaction stories

Boomi named a Leader in Forrester Wave for iPaaS, Q3 2025
Data Analytics

Boomi named a Leader in Forrester Wave for iPaaS, Q3 2025

Boomi leads the Forrester Wave for iPaaS in Q3 2025, topping strategy scores and excelling in AI, APIs, and customer satisfaction.

By Melvin Hipolito • 3 min read • Thu, 28th Aug 2025
Thoma Bravo buys Verint for USD $2 billion in major CX platform push
Data Analytics

Thoma Bravo buys Verint for USD $2 billion in major CX platform push

Thoma Bravo to acquire Verint for USD $2 billion, merging it with Calabrio to create a leading AI-driven customer experience platform.

By Kaleah Salmon • 4 min read • Tue, 26th Aug 2025
Report finds consumers favour human touch over AI in service
Data Analytics

Report finds consumers favour human touch over AI in service

A Verizon report reveals consumers prefer human-led service over AI, with 88% satisfied by humans versus 60% by AI-driven customer interactions.

By Melania Watson • 3 min read • Thu, 14th Aug 2025
NiCE, Salesforce deepen AI partnership for unified service
Customer Relationship Management

NiCE, Salesforce deepen AI partnership for unified service

NiCE expands its AI partnership with Salesforce to unify customer service via deeper integration between CXone Mpower and Service Cloud platforms.

By Jed Nykolle Harme • 3 min read • Wed, 13th Aug 2025
Granicus debuts Service Cloud to boost council digital services
Digital Transformation

Granicus debuts Service Cloud to boost council digital services

Granicus has launched its Service Cloud platform in Australia and New Zealand to help councils enhance digital services and boost community engagement.

By Melvin Hipolito • 3 min read • Wed, 13th Aug 2025
Siemens named PLM leader for discrete manufacturing by Forrester
Manufacturing

Siemens named PLM leader for discrete manufacturing by Forrester

Siemens is named a leader in Product Lifecycle Management for discrete manufacturing by Forrester, with Teamcenter software praised as a customer favourite.

By Catherine Knowles • 2 min read • Fri, 8th Aug 2025

Stories from Other Regions

Customer Satisfaction stories

STAGE boosts customer support with SquadStack.ai's multilingual AI
Customer Experience

STAGE boosts customer support with SquadStack.ai's multilingual AI

STAGE has enhanced its customer support with SquadStack.ai's multilingual AI, cutting costs by 70% and boosting satisfaction to 86% in six weeks.

By Catherine Knowles • 3 min read • Fri, 29th Aug 2025
Australians prioritise privacy & AI personalisation in online shopping
Data Protection

Australians prioritise privacy & AI personalisation in online shopping

New research reveals Australians prioritise data privacy and AI personalisation in online shopping, seeking better service and seamless digital experiences.

By Melvin Hipolito • 3 min read • Tue, 26th Aug 2025
Why 'ship-from-store' is the 'path to profit' for Australian retailers
Digital Transformation

Why 'ship-from-store' is the 'path to profit' for Australian retailers

Australian retailers are adopting ship-from-store to cut costs, speed up delivery and boost profits amid rising costs and fierce competition from global giants.

By Jamie Cairns • 7 min read • Mon, 25th Aug 2025
Seventy-two percent of New Zealanders say brands break promises
Customer Experience

Seventy-two percent of New Zealanders say brands break promises

A new study reveals 72% of New Zealanders believe brands fail to keep promises, with media firms seen as the worst offenders and financial services ranked best.

By Kaleah Salmon • 3 min read • Wed, 20th Aug 2025
Synology receives 4.7 rating in 2025 Gartner customer report
Storage

Synology receives 4.7 rating in 2025 Gartner customer report

Synology earned a 4.7 out of 5 rating in Gartner's 2025 Voice of the Customer report, reflecting strong user satisfaction in primary storage platforms.

By Melvin Hipolito • 2 min read • Tue, 19th Aug 2025
Prommt, Payit teams up to boost open banking payments in UK
Fintech

Prommt, Payit teams up to boost open banking payments in UK

Prommt partners with Payit by NatWest to enhance open banking payments, offering UK businesses instant, secure transactions and improved customer experience.

By Jed Nykolle Harme • 3 min read • Fri, 15th Aug 2025
Fluent Commerce partners with Intelo.ai to enhance AI logistics
Marketing Technologies

Fluent Commerce partners with Intelo.ai to enhance AI logistics

Fluent Commerce partners with Intelo.ai to integrate AI agents into its order system, boosting efficiency and cutting costs amid rising US tariffs.

By Catherine Knowles • 4 min read • Fri, 15th Aug 2025
Aussies fed up with customer service bots, survey finds
Customer Experience

Aussies fed up with customer service bots, survey finds

More than half of Australians are frustrated with customer service bots and may stop buying from brands that fail to resolve their issues quickly and effectively.

By Jed Nykolle Harme • 4 min read • Thu, 14th Aug 2025
Aspire revenue climbs 28% to GBP £50.9m on tech investments
Private Cloud

Aspire revenue climbs 28% to GBP £50.9m on tech investments

Aspire Technology Solutions saw revenue rise 28% to GBP £50.9m in 2025, driven by tech investments, regional expansions, and strong customer service focus.

By Kaleah Salmon • 4 min read • Wed, 13th Aug 2025
Intelo.ai & Fluent Commerce partner to enhance AI order management
Unified Communications

Intelo.ai & Fluent Commerce partner to enhance AI order management

Intelo.ai and Fluent Commerce have partnered to integrate AI agents into order management, boosting efficiency and cutting costs for retailers worldwide.

By Melania Watson • 3 min read • Wed, 13th Aug 2025
Smart Communications acquires Pendula to boost AI in customer chat
Data Analytics

Smart Communications acquires Pendula to boost AI in customer chat

Smart Communications acquires Pendula to enhance AI-driven orchestration, boosting customer engagement across SMS, email, WhatsApp, and RCS in regulated sectors.

By Melvin Hipolito • 4 min read • Tue, 12th Aug 2025
DXC launches SAP practice in Japan to drive enterprise modernisation
Digital Transformation

DXC launches SAP practice in Japan to drive enterprise modernisation

DXC launches SAP practice in Japan, led by Takehiro Nagatsuka, to support enterprise modernisation ahead of the 2027 SAP S/4HANA migration deadline.

By Kaleah Salmon • 3 min read • Fri, 8th Aug 2025