Customer service stories - Page 14

Research by AI specialist RingCentral finds 18% of Brits would rather have a household pest problem than engage with corporate customer service, with poor experiences deterring 65% from repeat business.

Twilio honoured innovative startups utilising Generative AI and Twilio's suites to enhance digital communication for customer experiences in its AI Startup Searchlight awards.

Data Privacy Day: Zoho stresses the vital need for businesses to educate themselves, increase transparency and bolster data privacy practices as AI use intensifies.

Alibaba International pilots 'Aidge', an AI-powered toolkit targeting SMEs' global expansion, tackling challenges of language, marketing costs, and access to talent.

Secure I.T. Environments modernises BCP Council's IT hub with the installation of an advanced, noise-efficient 200kW generator, complete with staff training and ongoing support.

Corsair introduces the A115, its most advanced air cooler yet, designed to combat high temperatures from the latest Intel and AMD CPUs with its efficient design and superior thermal transfer.

Allied Banking Corporation in Hong Kong has successfully shifted their core banking operations to Finastra's next-gen cloud solution, enhancing efficiency, reducing costs, and revolutionising reporting capabilities.

Leading IT project delivery company, Avec, appoints seasoned tech executive, Sarah Martin, as General Manager, ACT, enhancing its growth prospects in the region.

Australia's Kinetic IT lands a $23 million three-year contract with the Federal Department of Infrastructure, set to support nationwide digital transformation with new tech services.

Companies are revamping decision-making strategies with AI-powered business intelligence, sparking a revolution in data-breakdown for strategic planning and efficacy in marketing.

CommScope concludes divestiture of its Home Networks Business to Vantiva, gaining a 25% stake and potential $100m earn-out, set to minimally affect 2024 EBITDA outlook.

Calabrio acquires AI and virtual agent performance solutions firm, Wysdom, aimed at optimising their customer service with enhanced AI and machine learning.

Hisense unveils striking 2024 TV lineup, highlighting a 110-inch flagship model boasting leading-edge mini-LED technology, with adaptive backlighting and dimming for superior clarity.

Nearly two in five UK businesses see high inflation as a major uncontrollable concern, hindering recovery efforts, with tech investment cutbacks in response, reveals a Zoho study.

The global AI in telecommunication market is projected to surge by 2030, indicating a transformative phase for Communication Service Providers.

43% of UK businesses call for increased government investment in the artificial intelligence sector, reveals Zoho survey.

SRJ Technologies partners with robotic inspections firm Air Control Entech to deliver novel digital solutions to energy sector.

AI advancements, specifically Large Language Models, are set to reshape the telecom industry in 2024, predicts a Senior Consultant at Teradata.

Report predicts pivotal shift in GenAI adoption by 2023, revolutionising varied applications and driving unprecedented growth.

Europcar Mobility Group implements NICE CXone to unify their global contact centre infrastructure, improving customer service.