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Customer service Stories - Page 46

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Customer service stories

Infobip boosts WhatsApp marketing ROI with new API tools
Data Protection

Infobip boosts WhatsApp marketing ROI with new API tools

Infobip upgrades its WhatsApp Marketing Messages API with optimisation tools that lift delivery rates and boost ROI by over 60%.

By Catherine Knowles • 4 min read • Thu, 12th Feb 2026
Optimistic trans-Tasman SMEs face widening service gap
Digital Transformation

Optimistic trans-Tasman SMEs face widening service gap

Trans-Tasman small firms are upbeat and boosting tech and marketing, yet consumers report patchy service and missing digital basics.

By Melania Watson • 6 min read • Thu, 12th Feb 2026
NetSuite unveils AI finance tools & low-code integration
Digital Transformation

NetSuite unveils AI finance tools & low-code integration

NetSuite debuts AI finance tools and a low-code integration platform to streamline closes, pricing, reporting and cross-app workflows.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 12th Feb 2026
Fluent Cargo, Sea Sentinel AI team to cut port risk
Software-as-a-Service

Fluent Cargo, Sea Sentinel AI team to cut port risk

Fluent Cargo links Sea Sentinel AI to give Australian shippers early alerts on strikes, storms and congestion threatening port operations.

By Mark Tarre • 4 min read • Wed, 11th Feb 2026
Oracle adds AI agents across CRM & supply chain apps
Customer Relationship Management

Oracle adds AI agents across CRM & supply chain apps

Oracle has embedded free prebuilt AI agents across its Fusion apps to automate CRM and supply chain tasks from campaign design to logistics.

By Joseph Gabriel Lagonsin • 5 min read • Wed, 11th Feb 2026
Half of corporate AI agents running without oversight
Data Protection

Half of corporate AI agents running without oversight

New research warns that nearly half of over 3 million AI agents in US and UK firms run ungoverned, exposing data and systems to rising risks.

By Shannon Williams • 4 min read • Thu, 5th Feb 2026
8x8 sees AI customer interactions surge across voice, chat
Unified Communications

8x8 sees AI customer interactions surge across voice, chat

8x8 reports triple-digit growth in AI voice and messaging for CX, as contact centres scale automation beyond pilots across channels.

By Shannon Williams • 5 min read • Thu, 5th Feb 2026

Stories from Other Regions

Customer service stories

Shoppers ditch baskets over delivery fees & friction
Digital Transformation

Shoppers ditch baskets over delivery fees & friction

Shoppers shun online baskets over high delivery fees and clunky checkouts as retailers plough cash into loyalty schemes and shiny AI tools.

By Mark Tarre • 4 min read • Thu, 12th Feb 2026
Exclusive: Rohini Sharma on monday.com's AI shift
Software-as-a-Service

Exclusive: Rohini Sharma on monday.com's AI shift

Australian organisations are moving past AI hype, demanding tools that simplify daily work, scale across teams and prove practical value.

By Melania Watson • 6 min read • Thu, 12th Feb 2026
Singapore & Hong Kong lead in AI-ready finance sectors
Disaster Recovery

Singapore & Hong Kong lead in AI-ready finance sectors

Singapore and Hong Kong emerge as global front-runners for AI-ready finance, with banks rapidly scaling AI, cloud and security investments.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 11th Feb 2026
AA launches AI apprenticeship with Multiverse in UK
Digital Transformation

AA launches AI apprenticeship with Multiverse in UK

AA teams with Multiverse on an AI apprenticeship to upskill staff in everyday roles, aiming to boost planning, efficiency and customer service.

By Sofiah Nichole Salivio • 4 min read • Tue, 10th Feb 2026
UK retailers warned over £1.05bn surge in gift returns
Customer Experience

UK retailers warned over £1.05bn surge in gift returns

UK retailers brace for GBP £1.05bn in post-Christmas returns as fashion fit woes, social commerce and ageing habits strain logistics.

By Karen Joy Bacudo • 4 min read • Tue, 10th Feb 2026
Super Bowl betting to drive surge in UK card disputes
Fintech

Super Bowl betting to drive surge in UK card disputes

UK payment and betting firms warned to brace for surge in regret-driven card disputes in wake of late-night Super Bowl wagering.

By Joseph Gabriel Lagonsin • 4 min read • Mon, 9th Feb 2026
Spreetail extends profit-sharing programme amid cost rise
Marketing Technologies

Spreetail extends profit-sharing programme amid cost rise

Spreetail will extend its Shareback profit-sharing programme, aiming to help squeezed eCommerce brands protect margins amid rising costs.

By Kaleah Salmon • 4 min read • Fri, 6th Feb 2026
Britons now thank AI & satnavs more than colleagues
Artificial Intelligence

Britons now thank AI & satnavs more than colleagues

Britons now say thanks more often to AI chatbots and satnavs than to colleagues, as new research reveals a growing 'digital manners' trend.

By Joseph Gabriel Lagonsin • 5 min read • Thu, 5th Feb 2026
ANZ rolls out AI-powered CRM to reshape business banking
Customer Relationship Management

ANZ rolls out AI-powered CRM to reshape business banking

ANZ deploys AI-powered Salesforce CRM across business bank, promising faster service, streamlined workflows and time savings for frontline staff.

By Mark Tarre • 4 min read • Thu, 5th Feb 2026
UK firms lack data to prove AI's green credentials
Disaster Recovery

UK firms lack data to prove AI's green credentials

Most UK IT chiefs hail AI as vital to net-zero, yet over half admit they cannot accurately measure its carbon emissions or green impact.

By Shannon Williams • 4 min read • Wed, 4th Feb 2026