Customer service stories - Page 5

Stuart Thompson of ABB Electrification Service has won a Future of Field Service 2024 Stand Out 50 Award for transforming the business into a USD $1.1 billion success.

Freshworks has launched its Freddy AI Agent, promising rapid, no-code deployment within 30 minutes, aimed at enhancing customer service for midmarket firms.

New research reveals 43% of organisations in the Asia Pacific plan to boost AI investments by over 20% next year, highlighting a strategic divide.

Diamond Logistics has secured a GBP £1 million loan from Frontier Development Capital to enhance its national network and empower small businesses.

A report reveals that 91% of marketing professionals believe customer trust is vital, yet barriers prevent MarTech from fully enhancing that trust.

New Zealand's banking sector is set to launch a Confirmation of Payee feature to combat payment scams and errors starting November 2024.

Zendesk has unveiled a range of AI innovations aimed at enhancing customer service, including an AI Agent Builder requiring minimal training for users.

Mitel has launched its AI-driven Mitel Interaction Recording Insights AI, aimed at automating communication analysis and enhancing business insights globally.

Teleperformance has launched a new multilingual hub in Bali, Indonesia, aiming to bolster customer service for clients in the Asia Pacific region.

Rithum has appointed Suzin Wold as Chief Marketing Officer and Mike Vantusko as Chief Financial Officer to strengthen its leadership team.

Zendesk has unveiled a range of AI-powered tools to enhance customer service, including a voice solution in partnership with Poly.ai for improved interactions.

Infosys and Microsoft are strengthening their partnership to enhance generative AI adoption globally, promising improved efficiency across several key sectors.

Melbourne-based Cythera has achieved ISO 27001 certification and enhanced its Managed Detection and Response service to boost cybersecurity for businesses.

Teradata unveils enhanced capabilities for VantageCloud Lake, enabling organisations to deploy generative AI via open LLMs, boosting efficiency and ROI.

Dell launches Dell AI for Telecom, merging AI expertise and partnerships to advance AI deployments in telecom, aiming to enhance network performance and customer service.

Meals on Wheels SA upgrades to RingCentral UCaaS, saving 30% in telecom costs while integrating paper-based fax services to accommodate tech-shy volunteers.

Security concerns are stalling AI adoption in customer service despite high consumer demand, with 85% of brands holding back due to fears of 'Shadow AI.'.

Australian consumers now see excellent customer service from small businesses as a basic expectation, with 24% willing to pay more for superior experiences, new Zoho research reveals.

Salesforce's Agentforce, unveiled at Dreamforce, spotlights AI in business. Yet, experts argue multimodal AI, combining visual, text, and speech, is the future.

Dell Technologies has launched the Dell AI for Telecom program to streamline AI adoption in the telecom sector, in collaboration with NVIDIA and other partners.