Customer service stories - Page 5
AI in hospitality: Real-world applications shaping today's operations
Mon, 6th Jan 2025
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data analytics
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ai
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customer service
Artificial intelligence is transforming the hospitality sector in Australia, with 85% of operators embracing AI to enhance efficiency and guest experience.
India’s first AI-powered voicebot platform is launched by Agrim
Sun, 5th Jan 2025
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robots
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cx
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martech
Misfits Communications has launched Agrim, India's first AI-powered voicebot platform, enhancing customer service with 24/7 support in 41 languages.
Spreetail unveils profit-sharing to benefit top partners
Mon, 30th Dec 2024
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supply chain & logistics
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ecommerce
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amazon
Spreetail has launched a profit-sharing initiative, Shareback, to reward top partners who exceed profit expectations with a share of unexpected margins.
AI innovations to transform customer experience by 2025
Mon, 30th Dec 2024
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cx
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martech
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personalisation
Matthias Goehler of Zendesk forecasts that by 2025, enterprises will require stringent AI governance amid a 250% surge in shadow AI usage.
Proto unveils AI-powered holographic conversational agents
Mon, 23rd Dec 2024
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it training
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hyperscale
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genai
Proto has unveiled the first autonomous AI-powered holographic conversational agents at AWS re:Invent, showcasing groundbreaking multi-agent AI technology.
Watco partners with Blue Yonder for real-time freight rates
Thu, 19th Dec 2024
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digital transformation
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supply chain & logistics
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customer service
Watco has teamed up with Blue Yonder to enhance freight services, offering real-time pricing and booking to tackle industry challenges.
Fujifilm CodeBlue Australia ends extended lock-in contracts
Thu, 19th Dec 2024
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digital transformation
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cybersecurity
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customer service
FUJIFILM CodeBlue Australia has revolutionised managed IT services by abolishing long-term contracts, offering clients flexibility and improved customer satisfaction.
UK businesses unprepared for 2027 PSTN network switch
Tue, 17th Dec 2024
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migration
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iot
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partner programmes
UK firms are unprepared for the PSTN-to-all-IP switch, risking disruptions in key systems as the 2027 deadline looms, warns Zen Internet research.
UK employees increasingly favour AI in the workplace
Tue, 17th Dec 2024
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hcm
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productivity
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customer service
A Freshworks survey reveals that nearly half of UK employees would consider job changes for better AI integration, highlighting its workplace importance.
Devoli automates services, saves over NZD $20,000 annually
Mon, 16th Dec 2024
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uc
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digital transformation
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cx
Devoli has integrated automation bots in its Customer Success and Finance teams, improving efficiency and 24/7 service without rising costs.
Twilio recognised as leader in IDC MarketScape for CDP 2024
Fri, 13th Dec 2024
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cx
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martech
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cdp
Twilio has been named a leader in the IDC MarketScape for Worldwide Customer Data Platforms for B2C users for 2024-2025, highlighting its innovative solutions.
Vapi secures USD $20 million for AI voice agent expansion
Fri, 13th Dec 2024
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customer service
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investment
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conversational ai
Voice AI platform Vapi secures USD $20 million in Series A funding, aiming to enhance its voice agent deployment across diverse industries.
Combilift boosts efficiency with AI-powered Infor SyteLine
Thu, 12th Dec 2024
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it in manufacturing
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digital transformation
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cx
Global forklift manufacturer Combilift has boosted efficiency and revenue following the implementation of Infor SyteLine, resulting in a 30% revenue increase.
Australian energy firms face data challenges despite digital tools
Thu, 12th Dec 2024
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data fabric
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low-code
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software development
Research by Appian shows that despite digital adoption, 78% of Australian energy firms struggle with data accessibility, risking operational efficiency.
Pegasystems unveils AI-driven Pega Smart Investigate update
Thu, 12th Dec 2024
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rpa
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genai
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ai
Pegasystems has unveiled the latest Pega Smart Investigate Enterprise Edition, enhancing banks' capabilities in processing payment exceptions with AI automation.
Pegasystems launches AI-enhanced solution for bank disputes
Thu, 12th Dec 2024
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genai
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ai
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payment technologies
Pegasystems has launched enhanced generative AI and automation tools in Pega Smart Dispute to help banks manage rising payment dispute volumes efficiently.
OutSystems leaders predict AI trends & challenges by 2025
Thu, 12th Dec 2024
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digital transformation
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low-code
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genai
Executives at OutSystems predict that by 2025, AI will revolutionise customer service, but emphasise data quality as crucial for transformation.
Suncorp partners with Microsoft to harness AI & cloud tech
Wed, 11th Dec 2024
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cx
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martech
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genai
Suncorp has partnered with Microsoft for five years to enhance AI and cloud technology across its operations, aiming to improve efficiency and customer service.
Zendesk appoints Shashi Upadhyay as AI strategy leader
Wed, 11th Dec 2024
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data analytics
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cx
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martech
Zendesk has appointed Shashi Upadhyay as its new President of Product, Engineering, and AI, charged with driving growth in customer and employee services.
Qantas renews distribution agreement with Sabre
Wed, 11th Dec 2024
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customer service
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qantas
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sabre
Qantas has renewed its global distribution deal with Sabre, enhancing access to its services for travel agencies worldwide.