Global Stories

Domo's report unveils AI's impact on digital behaviour

Domo's latest Data Never Sleeps report reveals 5.52 billion internet users generate vast data every minute, highlighting AI's growing influence on digital behaviour.

By Catherine Knowles • 3 min read • Thu, 26th Dec 2024

Unified Communications

NICE CXone platform sees 80% increase in interactions

NICE's CXone MPower platform saw an 80% rise in automated customer interactions over Black Friday and Cyber Monday, reflecting a growing reliance on automation.

By Imee Dequito • 2 min read • Thu, 5th Dec 2024

Software-as-a-Service

Freshworks appoints Srinivasan Raghavan as Chief Product Officer

Freshworks has appointed Srinivasan Raghavan as Chief Product Officer to spearhead its product strategy, enhancing growth in AI and customer experience.

By Imee Dequito • 2 min read • Tue, 3rd Dec 2024

EduTech

Cybercriminals exploit content platforms for phishing attacks

Cybercriminals exploit popular content platforms to launch sophisticated phishing attacks, targeting users in Singapore and the Asia-Pacific region.

By Shannon Williams • 3 min read • Wed, 18th Sep 2024

Physical Security

Consumer concern over posthumous digital identity theft grows

A Kaspersky survey reveals 61% of consumers fear posthumous digital identity theft, highlighting ethical concerns and privacy issues in the digital age.

By Catherine Knowles • 3 min read • Thu, 29th Aug 2024

Human Capital Management

Deputy launches Shift Pulse+ to boost worker engagement & insight

Deputy boosts HR suite with Shift Pulse+ upgrade, enhancing employee engagement and sentiment insights to tackle staffing and retention challenges.

By Catherine Knowles • 3 min read • Mon, 15th Jul 2024

Marketing Technologies

Salesforce enhances Service Cloud for unified customer care

Salesforce enhances Service Cloud with new features to unify data across digital channels, providing a seamless, personalised customer experience through their Einstein 1 Platform.

By Tom Raynel • 3 min read • Fri, 24th May 2024

Unified Communications

AI seen as key to tackling customer churn in Australian firms

Australian businesses are increasingly concerned about customer churn, with 97% adopting AI to enhance customer experience, despite cybersecurity and cost worries.

By Catherine Knowles • 3 min read • Fri, 24th May 2024

Data Analytics

The ABCs of top 2024 trends For digital experience success

Integrating these trends into your digital CX this year is a strategic imperative to future-proof your brand and ensure success in the months ahead.

By Albert Nel • 4 min read • Tue, 30th Jan 2024

Unified Communications

'Data Never Sleeps': Domo's annual report reveals escalating online activity

Domo's 11th 'Data Never Sleeps' report reveals skyrocketing dynamics of online interaction, driven by innovation in entertainment and commerce.

By Kaleah Salmon • 3 min read • Wed, 20th Dec 2023

Digital Engagement

Westcon-Comstor launches PartnerCentral in eight new Asian markets

Westcon-Comstor has expanded its online marketplace, PartnerCentral, to eight additional Asian markets, offering multi-vendor hybrid solutions.

By Kaleah Salmon • 3 min read • Tue, 12th Dec 2023

Customer Experience

NICE acquires LiveVox, bolstering customer experience with AI integration

NICE is set to acquire LiveVox, enhancing its CX services with integrated AI and proactive outreach capabilities.

By Sean Mitchell • 2 min read • Thu, 5th Oct 2023

Stories from Other Regions

eCommerce

Brits prioritise practical gifts with Christmas spending

A recent ShipStation survey reveals UK consumers are shifting towards practical gifts for Christmas, with younger generations prioritising immediate utility.

By Sean Mitchell • 3 min read • Sun, 24th Nov 2024

Phishing

How we can help younger Australians tackle cybersecurity challenges

This October marks Cybersecurity Awareness Month, highlighting younger Australians' struggles with online safety amid rising frustration and disengagement.

By Matthew Salier • 5 min read • Tue, 15th Oct 2024

Google

UK SMBs suffer £93,000 losses annually from misinformation

Small and medium-sized UK businesses are losing around £93,000 annually due to misinformation, fake reviews, and inadequate search tools.

By Shannon Williams • 3 min read • Tue, 10th Sep 2024

Digital Transformation

Seven West Media launches Seven AI Factory with Databricks

Seven West Media partners with Databricks to launch the Seven AI Factory, focusing on AI-driven insights to boost digital engagement and ad strategies.

By Shannon Williams • 3 min read • Mon, 9th Sep 2024

Customer Experience

CommBank app adds travel booking & car buying services

CommBank's app now includes Travel Booking and car buying services as it aims to enhance digital engagement among its 8.5 million active users.

By Kaleah Salmon • 3 min read • Thu, 11th Jul 2024

EduTech

SAS & The Kids Cancer Project extend research partnership

SAS and The Kids Cancer Project have extended their partnership for three years, aiming to advance childhood cancer research in Australia through enhanced analytics.

By Catherine Knowles • 3 min read • Tue, 2nd Jul 2024

Unified Communications

Vonage to boost Southern Cross Credit Union's customer support

Southern Cross Credit Union (SCCU) partners with global cloud communications firm, Vonage, enhancing their customer support system in Australia by employing Vonage Fusion's UCaaS and CCaaS solutions.

By Kaleah Salmon • 3 min read • Wed, 14th Feb 2024

EduTech

New report uncovers India's evolving digital search trends

Justdial's How India Searched report reveals search activities in small towns overtook large cities as digitalisation bridges India's urban-rural divide.

By Shannon Williams • 3 min read • Wed, 3rd Jan 2024