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How AI, social commerce & experience will reshape retail in 2026

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By 2026, AI, social commerce and immersive physical retail experiences will transform how consumers interact with brands both online and in stores.
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Social shopping sees record Black Friday surge as UK eCommerce grows

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UK eCommerce sales surged 27% during Black Friday as social media platforms like TikTok fueled a 152% global rise in social shopping transactions.
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AI-powered scams rise in complexity as Aussies lose AUD $945M

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AI-powered scams have caught Australians out, with losses hitting AUD $945M in 2024 as fraudsters exploit sophisticated, multi-channel tactics.
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Etaily secures SMBC-led funding to fuel Southeast Asia growth

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Etaily secures over USD $24 million in SMBC-led funding to boost social commerce growth and regional expansion across Southeast Asia.
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UK brands ramp up influencer budgets with focus on micro-creators

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UK brands plan to boost influencer marketing budgets in 2026, focusing on micro-influencers and tech-driven campaigns for better engagement and ROI.
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US online sales hit USD $14.25 billion on Cyber Monday 2025

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US online sales reached a record USD $14.25 billion on Cyber Monday 2025, driven by strong discounts and a surge in mobile shopping activity.
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Every retail company needs to be a technology company

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Retailers in Australia and New Zealand must act like technology firms, using real-time data and strong security to thrive during peak shopping seasons.
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Thryv launches AI marketing tool to boost home service growth

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Thryv has launched an AI marketing tool in Australia and New Zealand to help home service businesses automate sales and boost their online presence.
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Agentic AI, quantum risks & evolving threats to define 2026

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KnowBe4 predicts agentic AI, quantum computing, and cybercrime evolution will reshape global cybersecurity and workforce practices in 2026.
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Australians back under-16 social media ban but doubt efficacy

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Most Australians support banning social media for under-16s but doubt the ban's effectiveness, favouring a mix of restrictions and education instead.
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Half of New Zealand’s small businesses lack websites as consumers turn away from social media

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Nearly half of New Zealand’s small businesses lack a website, despite 74% of consumers valuing websites over social media for engaging with organisations.
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Black Friday: shoppers & retailers face rising cyber threats

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Around 60% of UK adults plan to shop this Black Friday, as retailers brace for rising cybercrime targeting fast-paced online sales and AI-driven bots.
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Friendly fraud set to surge by 25% over peak holiday shopping days

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Friendly fraud is set to rise by 25% over the peak holiday shopping days, with transactions averaging USD $291, costing retailers billions globally.
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Australian retailers face holiday surge in cyber scams & threats

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Australian retailers brace for a spike in cyber scams and sophisticated attacks exploiting the busy holiday shopping season, warns cybersecurity experts.
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Frameshop quiz helps public spot AI art amid deepfake surge

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Frameshop has launched an online quiz to help users distinguish between genuine photos and AI-generated art amid rising deepfake concerns.
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Fanclip launches to unify Southeast Asia’s USD $55 billion creator market

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Fanclip launches in Southeast Asia to unify the region's USD $55 billion creator market with a platform for creators, brands, agencies, and buyers.
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Real Madrid partners with Adobe to enhance fan content using AI

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Real Madrid teams up with Adobe to use AI for personalised fan content, engaging its 650 million supporters worldwide through digital and creative tools.
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Shoppers warned of rising online scams as Black Friday nears

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UK shoppers warned to stay vigilant against rising online scams as Black Friday spending nears USD $80 billion amid surging fraud risks.
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Revolutionising creator - Audience monetisation through multilingual messaging

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Msg1 introduces multilingual messaging to help creators monetise meaningful, direct conversations with global audiences beyond language barriers.
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AI-driven scams surge in Australia as shoppers lose AUD $445 each

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Australians lost an average of AUD $445 each to AI-driven holiday scams, with fake sites mimicking top tech and luxury brands surging ahead of festivities.