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Global Stories

ANZ consumers want first-contact solutions but satisfaction lags
Unified Communications

ANZ consumers want first-contact solutions but satisfaction lags

Research shows 53% of ANZ consumers value first-contact resolution in service, yet only 33% of CX leaders believe they deliver highly personalised experiences.

By Shannon Williams • 5 min read • Wed, 4th Jun 2025
AI adoption soars as data & personalisation top priorities
Digital Transformation

AI adoption soars as data & personalisation top priorities

Brands in Australia and New Zealand are rapidly adopting AI, with 29% deploying generative AI in 2025, yet data management and personalisation challenges persist.

By Sean Mitchell • 3 min read • Thu, 22nd May 2025
From compliance to campaigns: Data collaboration as Finserv's Marketing Edge
Data Protection

From compliance to campaigns: Data collaboration as Finserv's Marketing Edge

Australian financial services marketers face stricter privacy laws but can harness secure data collaboration for tailored, compliant, and effective campaigns.

By Richard Knott • 4 min read • Tue, 20th May 2025
High-speed trial at Hampton Downs showcases digital banking
Fintech

High-speed trial at Hampton Downs showcases digital banking

Simon Bridges and drift racer Mad Mike Whiddett showcased the speed of digital banking at Hampton Downs, highlighting Emerge's innovative approach to open banking.

By Sean Mitchell • 3 min read • Tue, 1st Apr 2025
Thales survey reveals declining trust in digital services
Data Protection

Thales survey reveals declining trust in digital services

Thales' 2025 Digital Trust Index reveals plummeting consumer trust in digital services, with 82% abandoning brands due to data privacy fears.

By Kaleah Salmon • 3 min read • Mon, 24th Mar 2025
Dentsu Digital & SmartOSC unveil Headless Commerce tool
Customer Experience

Dentsu Digital & SmartOSC unveil Headless Commerce tool

Dentsu Digital and SmartOSC have unveiled their Headless Commerce Accelerator to revolutionise digital shopping experiences, enhancing efficiency for retailers.

By Sean Mitchell • 3 min read • Wed, 12th Mar 2025
Manhattan Associates updates platforms for retail efficiency
Digital Transformation

Manhattan Associates updates platforms for retail efficiency

Manhattan Associates has unveiled updates to its Omni and Supply Chain platforms, enhancing customer support and operational efficiency for retailers.

By Sean Mitchell • 2 min read • Wed, 12th Mar 2025
Why Digital Customer Experience Will Define Business Success in 2025
Data Analytics

Why Digital Customer Experience Will Define Business Success in 2025

In 2025, the digital customer experience will be crucial for organisational success, as over 70% of APAC consumers may switch brands after a poor interaction.

By Rob Newell • 4 min read • Wed, 26th Feb 2025
Fabletics partners with Blue Yonder for supply chain boost
Digital Transformation

Fabletics partners with Blue Yonder for supply chain boost

Fabletics has partnered with Blue Yonder to bolster its global supply chain planning, aiming for improved inventory management and sustainability.

By Sean Mitchell • 3 min read • Fri, 14th Feb 2025
Retail report: UK consumers prioritise convenient deliveries
Customer Experience

Retail report: UK consumers prioritise convenient deliveries

The Metapack report reveals that by 2025, 60.1% of UK consumers prioritise delivery convenience, highlighting a shift towards innovative retail strategies.

By Shannon Williams • 2 min read • Fri, 14th Feb 2025

Stories from Other Regions

Half of UK online shoppers shun retailers with slow refunds
Supply Chain

Half of UK online shoppers shun retailers with slow refunds

Over half of UK online shoppers would avoid retailers slow to refund returns, expecting refunds within 2-3 days, survey finds.

By Shannon Williams • 4 min read • Fri, 30th May 2025
Bloq.it lands EUR €28 million to fuel European locker growth
DHL

Bloq.it lands EUR €28 million to fuel European locker growth

Bloq.it secures EUR €28 million in Series B to expand its smart locker network and acquisitions across Europe, boosting parcel logistics in OOH delivery.

By Kaleah Salmon • 4 min read • Fri, 30th May 2025
AI & personalisation drive new luxury demand in Aussie dining
Data Analytics

AI & personalisation drive new luxury demand in Aussie dining

Research shows 65% of Australian restaurants use AI to enhance personalisation, boost efficiency, and meet rising consumer expectations in hospitality.

By Melania Watson • 5 min read • Thu, 17th Apr 2025
Marketers face gap in UK consumer personalisation efforts
Customer Experience

Marketers face gap in UK consumer personalisation efforts

A report from SAP Emarsys reveals that only 44% of UK marketers believe their consumer campaigns are personalised, highlighting a gap in consumer expectations.

By Sean Mitchell • 3 min read • Thu, 10th Apr 2025
AI trust varies among New Zealand financial service users
Marketing Technologies

AI trust varies among New Zealand financial service users

A Salesforce report reveals New Zealand consumers show mixed trust in AI within financial services, highlighting a growing expectation for lower fees and faster transactions.

By Kaleah Salmon • 2 min read • Mon, 31st Mar 2025
Live and Interactive: The tech-driven future of digital storytelling
Customer Experience

Live and Interactive: The tech-driven future of digital storytelling

As storytelling evolves in the digital age, brands must adapt to interactive formats like live blogs to engage audiences and foster deeper connections.

By Naomi Owusu • 5 min read • Fri, 21st Mar 2025
AI expected to revolutionise Singapore financial services
Customer Experience

AI expected to revolutionise Singapore financial services

A new Salesforce report reveals 60% of Singaporean consumers expect greater AI integration in financial services, with millennials leading the optimism.

By Sean Mitchell • 3 min read • Wed, 19th Mar 2025
UK ecommerce in 2025: social media & speedy delivery
Marketing Technologies

UK ecommerce in 2025: social media & speedy delivery

The UK ecommerce landscape is evolving rapidly, with 60.1% of consumers willing to switch brands for better delivery options, highlighting changing preferences.

By Catherine Knowles • 3 min read • Fri, 14th Feb 2025