Global Stories

AI revolutionises customer service in Australia by 2025

Zendesk's report reveals that 57% of Australian consumers prefer AI interactions with human traits, signalling a major shift in customer service expectations driven by technology.

By Sean Mitchell • 3 min read • Wed, 12th Feb 2025

Software-as-a-Service

Report reveals CMS challenges in future digital marketing

Sitecore's Websites 2025 report reveals marketers prioritise AI and personalisation amid CMS limitations, with 76% citing budget constraints as a key hurdle.

By Sean Mitchell • 2 min read • Fri, 7th Feb 2025

Digital Transformation

VR & AR transforming innovation in product development

Virtual and Augmented Reality are revolutionising product development and innovation across industries, driving demand for these transformative technologies.

By Catherine Knowles • 3 min read • Sun, 5th Jan 2025

Data Analytics

Searchspring reports 55% surge in 2024 Black Friday sales

Searchspring reports a staggering 11 billion search requests processed in November, with 1.75 million per minute on Black Friday, marking a 55% rise year-on-year.

By Kaleah Salmon • 3 min read • Mon, 30th Dec 2024

Data Analytics

Enhancing customer service through AI-powered personalisation

As 71% of consumers now demand personalised interactions, brands must embrace AI to enhance customer service and foster deeper connections.

By Emily Bristow • 7 min read • Wed, 4th Dec 2024

Agricultural Technology

Alliance & MEQ launch AI insights into quality of lamb & beef

MEQ and Alliance Group have teamed up to offer farmers AI-driven insights into lamb and beef quality, enhancing livestock management decisions.

By Melania Watson • 3 min read • Wed, 4th Dec 2024

Digital Transformation

Zendesk report reveals CX benefits of adopting AI in APAC

A new Zendesk report reveals that companies adopting AI are crucial for enhancing customer experience, with APAC seeing up to 63% rise in cross-selling revenue.

By Shannon Williams • 4 min read • Fri, 22nd Nov 2024

Unified Communications

Survey: marketers call for new ad verification models

A new Mediaocean survey reveals 66% of marketers seek positive ad verification models, citing rising costs and limited provider choices as key concerns.

By Shannon Williams • 3 min read • Fri, 22nd Nov 2024

Hybrid Cloud

Mitel launches AI-powered platform for enhanced CX management

Mitel has launched its AI-powered customer experience platform, Mitel CX, to help organisations enhance engagement and meet rising consumer expectations.

By Imee Dequito • 3 min read • Tue, 19th Nov 2024

Financial Systems

ProGlove launches smart scanner rental for peak season

ProGlove launches a flexible rental programme for its MARK smart scanners, aiding warehouse operators during the busy holiday season.

By Catherine Knowles • 3 min read • Fri, 15th Nov 2024

Data Protection

SOTI forecasts Australian eCommerce trends for 2025

SOTI's research reveals that by 2025, Australian eCommerce will be shaped by demands for quicker service, stringent data protection, and enhanced transparency.

By Imee Dequito • 3 min read • Mon, 11th Nov 2024

Stories from Other Regions

Customer Experience

Mastering marketing's future: AI, data, and agility for 2025

As consumer expectations surge, brands must embrace data-first strategies and AI insights to deliver personalised experiences that drive growth by 2025.

By Jessica Jacobs • 5 min read • Tue, 28th Jan 2025

Artificial Intelligence

Singapore workers embrace AI but fear revealing usage

A Slack report reveals 52% of Singaporean workers use AI, yet 45% are hesitant to disclose this, fearing perceptions of incompetence.

By Sean Mitchell • 3 min read • Sat, 14th Dec 2024

Customer Experience

Gap grows between AI adoption by Aussie brands & demand

A new report reveals a stark divide between Australian consumer expectations for AI adoption and current brand implementation, as 80% demand full integration by year-end.

By Sean Mitchell • 3 min read • Thu, 12th Dec 2024

Clean technologies

Uber Direct partners with Grozeo for rapid delivery service

Uber Direct has teamed up with Grozeo to offer small and medium retailers rapid delivery services, enabling faster item delivery within two hours.

By Sean Mitchell • 2 min read • Tue, 10th Dec 2024

Data Analytics

Creating seamless borrower journeys: The automation revolution in customer experience

The lending sector is undergoing a transformation as automation enhances borrower journeys, enabling quicker decisions and personalised experiences like never before.

By Kris Costello • 5 min read • Wed, 4th Dec 2024

Data Protection

Kantar & LiveRamp expand partnership for ad targeting

Kantar and LiveRamp have broadened their partnership, enabling advertisers to better target online campaigns using Kantar's consumer data across key markets.

By Kaleah Salmon • 2 min read • Fri, 29th Nov 2024

Document Management

Small businesses to adopt 'paper-light' strategies by 2025

By 2025, small businesses are set to adopt 'paper-light' strategies, balancing digital and physical documents to meet sustainability and customer needs.

By Sean Mitchell • 3 min read • Sat, 23rd Nov 2024