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Global Stories

Australian agtech firm MEQ appoints Keith Byrne as GM for Australia & New Zealand.
Data Analytics

Australian agtech firm MEQ appoints Keith Byrne as GM for Australia & New Zealand.

Australian agtech firm, MEQ, appoints Keith Byrne as GM of Australia and New Zealand, overseeing operations and cultivating partnerships.

By Imee Dequito • 2 min read • Tue, 31st Oct 2023
Deciphering the impact of reviews on small businesses in the digital age
Customer Experience

Deciphering the impact of reviews on small businesses in the digital age

Just as businesses adapt and evolve their strategies, consumers, too, are continually shaping and reshaping their criteria for evaluation.

By Amit Desai • 3 min read • Fri, 15th Sep 2023
SAS has appointed a new Advisor for Northern Europe
Risk & Compliance

SAS has appointed a new Advisor for Northern Europe

Mark Thundercliffe has been appointed as an Advisor for Northern Europe at SAS, bringing 35 years of corporate, retail and business banking experience.

By Zach Thompson • 2 min read • Thu, 2nd Feb 2023
Why digital experience testing is the future
DevOps

Why digital experience testing is the future

Building a unique digital experience is crucial for businesses in today's competitive market. Testing is the key to success.

By Maneesh Sharma • 5 min read • Wed, 1st Feb 2023
Broken brand promises cost businesses customers in ANZ
EduTech

Broken brand promises cost businesses customers in ANZ

New research by Qualtrics shows making sure the customer experience matches consumer expectations will be vital to retaining customers in 2022.

By Ryan Morris-Reade • 3 min read • Wed, 16th Feb 2022
Research finds more than half of APAC consumers think customer service is an afterthought
Customer Relationship Management

Research finds more than half of APAC consumers think customer service is an afterthought

Zendesk's annual research has uncovered a gap between consumer expectations and company actions regarding customer service.

By Ryan Morris-Reade • 3 min read • Thu, 20th Jan 2022
Cultural norms continue to drive F&B technology trends into the future
Mobility

Cultural norms continue to drive F&B technology trends into the future

The F-B industry has embraced technology as self-driven ordering, location agnostic functions, and guest expectations trend. #foodandbeverage #technology.

By Jarrod Kinchington • 4 min read • Thu, 2nd Dec 2021
Video: 10 Minute IT Jams — Who is Forter?
Software-as-a-Service

Video: 10 Minute IT Jams — Who is Forter?

Forter, a SaaS-based fraud detection company, works with global online retailers and banks to provide real-time trust analysis.

By Sara Barker • 5 min read • Thu, 25th Nov 2021
Dell... A company in transition
Network Infrastructure

Dell... A company in transition

For a company unfamiliar with managing acquisitions, Dell's transition into a private business has brought upon many challenges for the tech giant.

By Staff Writer • 2 min read • Tue, 11th Mar 2014
Mobile whizzkids
Marketing Technologies

Mobile whizzkids

A consumer survey reveals that poor mobile web performance can harm retailer reputations. Amazon and Walmart excel, but many lag behind. Here's how to improve.

By Staff Writer • 5 min read • Wed, 1st Dec 2010

Stories from Other Regions

HubSpot reveals the future of CX is connected experiences
Data Analytics

HubSpot reveals the future of CX is connected experiences

HubSpot has released the findings of a survey conducted by YouGov on Singaporean consumers and business leaders regarding brand expectations and experience.

By Kaleah Salmon • 3 min read • Tue, 8th Aug 2023
Zendesk investigates changing nature of customer experience
Customer Experience

Zendesk investigates changing nature of customer experience

Zendesk, has released the company's latest global Customer Experience Trends Report, revealing immersive experiences are fast becoming a key differentiator.

By Catherine Knowles • 6 min read • Thu, 16th Feb 2023
Great expectations: Kiwi consumers may be let down over Christmas
EduTech

Great expectations: Kiwi consumers may be let down over Christmas

Kiwis' expectations for quick and free delivery may be challenged by Christmas delays, according to a study by HERE technologies.

By Mitchell Hageman • 3 min read • Fri, 17th Dec 2021