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Customer engagement Stories - Page 28

Global Stories

Customer engagement stories

Kyndryl & VML partner to boost customer engagement with AI
Customer Experience

Kyndryl & VML partner to boost customer engagement with AI

Kyndryl Consult and VML Enterprise Solutions have partnered to enhance customer engagement using AI, data, and modern infrastructure across industries.

By Jed Nykolle Harme • 3 min read • Fri, 12th Sep 2025
Contentstack launches Agent OS for adaptive brand experiences
Digital Transformation

Contentstack launches Agent OS for adaptive brand experiences

Contentstack launches Agent OS, an AI-driven platform enabling brands to deliver real-time, personalised digital experiences tailored to individual customer context.

By Shannon Williams • 3 min read • Fri, 12th Sep 2025
Alcatel-Lucent unveils Rainbow Hub platform for Australia launch
Unified Communications

Alcatel-Lucent unveils Rainbow Hub platform for Australia launch

Alcatel-Lucent Enterprise has launched its Rainbow Hub cloud platform in Australia, enhancing unified communications for businesses via local partnerships.

By Melvin Hipolito • 3 min read • Thu, 11th Sep 2025
NiCE named leader in 2025 Gartner Magic Quadrant for CCaaS
Unified Communications

NiCE named leader in 2025 Gartner Magic Quadrant for CCaaS

NiCE has topped the 2025 Gartner Magic Quadrant for CCaaS, leading in both Ability to Execute and Completeness of Vision for the first time.

By Jed Nykolle Harme • 3 min read • Thu, 11th Sep 2025
McDonald's Monopoly returns with digital-only prizes via app
Digital Transformation

McDonald's Monopoly returns with digital-only prizes via app

McDonald's Australia launches a digital-only Monopoly via the MyMacca's app, offering daily prizes including an AUD $52,000 rent top-up and a 2025 Isuzu SUV.

By Kaleah Salmon • 4 min read • Tue, 9th Sep 2025
NiCE completes Cognigy deal to boost global AI customer experience
Unified Communications

NiCE completes Cognigy deal to boost global AI customer experience

NiCE has acquired Cognigy, merging their AI to enhance global customer experience platforms with advanced conversational and agentic AI technology.

By Melvin Hipolito • 3 min read • Tue, 9th Sep 2025
Australian consumers wary of AI, prefer human service touch
Digital Transformation

Australian consumers wary of AI, prefer human service touch

Research reveals Australian consumers prefer human customer service, with only 28% comfortable engaging with AI-powered support, citing trust and accuracy concerns.

By Melvin Hipolito • 4 min read • Tue, 9th Sep 2025
Exclusive: Zoho eyes long-term ANZ growth with privacy-first push
Customer Experience

Exclusive: Zoho eyes long-term ANZ growth with privacy-first push

Zoho reports 20% growth in Australia and New Zealand, attributed to long-term strategy, product innovation, and focus on small businesses.

By Melania Watson • 5 min read • Tue, 9th Sep 2025
SUSE appoints Margaret Dawson as CMO to boost growth
Hyperscale

SUSE appoints Margaret Dawson as CMO to boost growth

SUSE appoints Margaret Dawson as Chief Marketing Officer to spearhead global marketing and drive growth in enterprise open source software.

By Jed Nykolle Harme • 3 min read • Tue, 9th Sep 2025

Stories from Other Regions

Customer engagement stories

Derek Kudsee to lead Unit4 Financials by Coda in AI era
Software-as-a-Service

Derek Kudsee to lead Unit4 Financials by Coda in AI era

Derek Kudsee has been named Managing Director of Unit4 Financials by Coda to lead AI-driven transformation in financial management and customer engagement.

By Melvin Hipolito • 4 min read • Wed, 17th Sep 2025
Australians poised to spend as rates fall but want better deals
Customer Experience

Australians poised to spend as rates fall but want better deals

A survey shows 70% of Australians plan to boost spending as interest rates fall, but demand better deals and stable prices before making big purchases.

By Melvin Hipolito • 3 min read • Wed, 17th Sep 2025
Paysecure unveils dynamic cashier for enhanced checkout journeys
Fintech

Paysecure unveils dynamic cashier for enhanced checkout journeys

Paysecure launches a dynamic cashier offering merchants customised payment flows, boosting conversion rates by 7% and raising deposit values by 35%.

By Kaleah Salmon • 3 min read • Tue, 16th Sep 2025
How banks can accelerate the home energy transition through green mortgages
Customer Experience

How banks can accelerate the home energy transition through green mortgages

Banks can speed up the home energy transition by offering green mortgages that fund retrofits, lowering costs and cutting household emissions effectively.

By Lucy O'Connor • 4 min read • Tue, 16th Sep 2025
Spreetail unveils Promise Pro to speed up large item deliveries
Customer Experience

Spreetail unveils Promise Pro to speed up large item deliveries

Spreetail launches Promise Pro, using smart routing to speed up large item deliveries with real-time updates and swift shipping promises across platforms.

By Catherine Knowles • 3 min read • Fri, 12th Sep 2025
Unlocking Black Friday and Cyber Monday success: Your essential guide
Customer Experience

Unlocking Black Friday and Cyber Monday success: Your essential guide

Black Friday and Cyber Monday 2024 saw UK transactions rise 9.5%, with a 119% increase in loyalty sign-ups, highlighting retail's huge Q4 potential.

By Jess New • 3 min read • Thu, 11th Sep 2025
Cegid named leader in 2025 IDC report for fashion retail mPOS
Digital Transformation

Cegid named leader in 2025 IDC report for fashion retail mPOS

Cegid has been named a leader in the 2025 IDC MarketScape for fashion retail mPOS, praised for its AI-driven, omni-channel mobile point-of-sale solutions.

By Kaleah Salmon • 3 min read • Mon, 8th Sep 2025
Virgin Atlantic sees 11% rise in online check-in at Heathrow
Smart Cities

Virgin Atlantic sees 11% rise in online check-in at Heathrow

Virgin Atlantic's partnership with Infobip has boosted online check-in at Heathrow by 11% using automated WhatsApp messaging to streamline passenger experience.

By Kaleah Salmon • 3 min read • Mon, 8th Sep 2025
Azmarq Technovation launches Baynix.ai in Dubai to boost AI messaging
Digital Transformation

Azmarq Technovation launches Baynix.ai in Dubai to boost AI messaging

Azmarq Technovation has launched Baynix.ai in Dubai, offering AI-driven omnichannel messaging to enhance business communication across the Middle East and beyond.

By Kaleah Salmon • 3 min read • Mon, 8th Sep 2025