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Customer Satisfaction Stories - Page 28

Global Stories

Customer Satisfaction stories

New Relic named Leader in Gartner Magic Quadrant for 12th year
Customer Experience

New Relic named Leader in Gartner Magic Quadrant for 12th year

New Relic has been named a Leader in the Gartner Magic Quadrant for Observability Platforms, continuing its unmatched streak since 2012.

By Shannon Williams • 4 min read • Thu, 15th Aug 2024
Survey: payment choices drive 76% of consumer exits
Crypto

Survey: payment choices drive 76% of consumer exits

A study by Applause has found that 76% of consumers abandon transactions if their preferred payment method is unavailable, impacting retailers significantly.

By Shannon Williams • 3 min read • Tue, 13th Aug 2024
Study shows return policies vital for retail success in 2024
Customer Experience

Study shows return policies vital for retail success in 2024

Manhattan Associates' study reveals flexible return policies are key for retail as 72% of consumers return items due to rising living costs, post-EOFY.

By Imee Dequito • 3 min read • Wed, 7th Aug 2024
Survey shows gaps in business' efforts to enhance CX
Customer Relationship Management

Survey shows gaps in business' efforts to enhance CX

Survey reveals that while 94% of firms value customer experience, only 38% are effective in achieving it, highlighting gaps in collaboration and technology.

By Shannon Williams • 3 min read • Wed, 7th Aug 2024
Exclusive: Rimini Street's CTO on AI, future of ERP systems
Marketing Technologies

Exclusive: Rimini Street's CTO on AI, future of ERP systems

Rimini Street's CTO Eric Helmer has discussed how AI is reshaping ERP systems, addressing high vendor fees, and enhancing customer support.

By Melania Watson • 6 min read • Fri, 2nd Aug 2024
Dialpad launches Ai Sales platform to boost sales efficiency
Marketing Technologies

Dialpad launches Ai Sales platform to boost sales efficiency

Dialpad has launched Ai Sales, an AI-driven platform aimed at streamlining sales operations by replacing over 10 separate applications and reducing operational costs by 18%.

By Kaleah Salmon • 3 min read • Tue, 30th Jul 2024
CallTower partners with Tollring to boost call analytics on Teams
Unified Communications

CallTower partners with Tollring to boost call analytics on Teams

CallTower collaborates with Tollring to enhance Microsoft Teams with Analytics 365, promising improved call data insights, team performance, and customer engagement.

By Kaleah Salmon • 3 min read • Tue, 30th Jul 2024

Stories from Other Regions

Customer Satisfaction stories

Report: new payment methods causing anxiety for Aussie SMEs
Financial Systems

Report: new payment methods causing anxiety for Aussie SMEs

A Xero report reveals Australian small businesses and consumers are anxious about digital currencies and implantable payment chips, despite growing use.

By Kaleah Salmon • 3 min read • Thu, 22nd Aug 2024
Supermarkets lead in online personalisation, beating all sectors
Loyalty programmes

Supermarkets lead in online personalisation, beating all sectors

Optimizely research reveals UK supermarkets excel in online personalisation, with 21% of shoppers ranking them top, while train operators lag behind.

By Kaleah Salmon • 3 min read • Thu, 22nd Aug 2024
Thrive Learning promotes Cassie Gasson to Co-CEO role
Cartech

Thrive Learning promotes Cassie Gasson to Co-CEO role

Thrive Learning names Cassie Gasson as Co-CEO alongside founder Sean Reddington, marking a notable shift in leadership for the flourishing learning tech firm.

By Imee Dequito • 3 min read • Wed, 14th Aug 2024
Yellow.ai launches Analyze to revolutionise customer service
Artificial Intelligence

Yellow.ai launches Analyze to revolutionise customer service

Yellow.ai has unveiled Analyze, a cutting-edge LLM-powered solution aimed at enhancing customer service by providing deeper insights into bot interactions.

By Catherine Knowles • 3 min read • Wed, 14th Aug 2024
Restive appoints head of research & experience design
Cybersecurity

Restive appoints head of research & experience design

Melbourne-based Restive promotes Florencia Mostaccio to Head of Research and Experience Design, enhancing their client engagement model and innovative skillset.

By Imee Dequito • 3 min read • Wed, 7th Aug 2024
Panasonic New Zealand reports annual financial performance amidst market challenges
Digital Transformation

Panasonic New Zealand reports annual financial performance amidst market challenges

Panasonic NZ reports resilient performance with $148.2M in revenue and a 28.5% gross profit margin despite facing economic headwinds and market challenges.

By Imee Dequito • 4 min read • Mon, 5th Aug 2024
Unitywater & Cognizant team up to enhance digital infrastructure
Customer Experience

Unitywater & Cognizant team up to enhance digital infrastructure

Unitywater partners with Cognizant for a five-year project to enhance digital infrastructure and operational efficiency, supporting healthy Queensland communities.

By Kaleah Salmon • 2 min read • Thu, 1st Aug 2024
Businesses aware of AI risks but lack proper controls says study
Digital Transformation

Businesses aware of AI risks but lack proper controls says study

A study by Sapio Research reveals 93% of businesses are aware of AI risks, yet only 46% have formal usage guidelines, exposing gaps in oversight and control.

By Kaleah Salmon • 3 min read • Thu, 1st Aug 2024
Experian unveils two new digital banking solutions for NZ
Customer Experience

Experian unveils two new digital banking solutions for NZ

Experian introduces two digital solutions in New Zealand to simplify confusing bank statements, promising enhanced customer experiences and operational efficiencies.

By Kaleah Salmon • 3 min read • Tue, 30th Jul 2024
ShipEngine partners with what3words to boost delivery precision
Application Programming Interface

ShipEngine partners with what3words to boost delivery precision

ShipEngine partners with what3words to enhance delivery accuracy in the UK, integrating precise location technology into its API to boost eCommerce efficiency.

By Catherine Knowles • 3 min read • Fri, 26th Jul 2024
IPI launches ElasticCX Service Recovery for contact centres
Unified Communications

IPI launches ElasticCX Service Recovery for contact centres

IPI unveils ElasticCX Service Recovery, a cloud-based solution aimed at enhancing Contact Centre resilience against IT outages, security breaches, and planned upgrades.

By Catherine Knowles • 3 min read • Fri, 26th Jul 2024