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Customer Satisfaction Stories - Page 29

Global Stories

Customer Satisfaction stories

ReBound & Loop join forces to streamline eCommerce returns
Customer Experience

ReBound & Loop join forces to streamline eCommerce returns

ReBound partners with Loop to revolutionise eCommerce returns, offering retailers enhanced consumer experience, cost reduction, and global logistics capabilities.

By Kaleah Salmon • 2 min read • Fri, 19th Jul 2024
SnapLogic survey reveals crippling costs of outdated technology
Generative AI

SnapLogic survey reveals crippling costs of outdated technology

Legacy systems are costing businesses nearly USD $3 million annually, reveals SnapLogic. The integration of GenAI promises to alleviate 25% of workloads.

By Sean Mitchell • 4 min read • Thu, 18th Jul 2024
Celonis & Emporix partner on AI-powered optimisation engine
Supply Chain

Celonis & Emporix partner on AI-powered optimisation engine

Celonis and Emporix unveil the AI-driven Emporix Orchestration Engine, promising real-time, end-to-end process optimisation with Celonis' Process Intelligence.

By Melania Watson • 3 min read • Mon, 15th Jul 2024
People are talking about RFID again… Here's why
Customer Experience

People are talking about RFID again… Here's why

RFID technology is making a retail comeback, thanks to cost reductions and multifunctional handheld readers, revolutionising inventory management and customer experience.

By Raghav Sibal • 4 min read • Fri, 12th Jul 2024
Fortinet recognised as Challenger in 2024 Gartner Magic Quadrant
Firewalls

Fortinet recognised as Challenger in 2024 Gartner Magic Quadrant

Fortinet has been named a Challenger in the 2024 Gartner Magic Quadrant for Single-Vendor SASE, highlighting its efforts in simplifying operations and enhancing security.

By Imee Dequito • 3 min read • Thu, 11th Jul 2024
74% view banking app crucial for provider loyalty – survey
Fintech

74% view banking app crucial for provider loyalty – survey

A new report reveals that 74% of digital banking customers in Australia and New Zealand consider their banking app crucial in choosing their bank.

By Shannon Williams • 3 min read • Thu, 11th Jul 2024
LexisNexis Risk Solutions launches Australian cloud facility
Biometrics

LexisNexis Risk Solutions launches Australian cloud facility

LexisNexis Risk Solutions debuts its first Australian cloud hosting facility, enhancing local risk orchestration services with advanced compliance solutions.

By Catherine Knowles • 2 min read • Tue, 9th Jul 2024
Roboyo names Ignasi Peiris as automation engineering manager
Digital Transformation

Roboyo names Ignasi Peiris as automation engineering manager

Roboyo appoints Ignasi Peiris as Automation Engineering Manager for Australia, aiming to bolster UiPath capabilities and drive hyperautomation in the region.

By Imee Dequito • 3 min read • Wed, 3rd Jul 2024

Stories from Other Regions

Customer Satisfaction stories

How can retailers protect profits and keep customers happy?
Artificial Intelligence

How can retailers protect profits and keep customers happy?

Amid rising policy abuse, retailers like PrettyLittleThing tighten return rules to protect profits, sparking debate on balancing customer satisfaction and revenue.

By Aviram Ganor • 5 min read • Wed, 24th Jul 2024
Monoova & Guidewire join forces to modernise Aus insurance
Payment Technologies

Monoova & Guidewire join forces to modernise Aus insurance

Monoova partners with Guidewire to modernise Australian insurance payments, introducing new methods like PayTo to replace direct debits by 2030 and enhance client satisfaction.

By Catherine Knowles • 3 min read • Wed, 24th Jul 2024
Sophos appoints Teresa Anania as new Chief Customer Officer
Firewalls

Sophos appoints Teresa Anania as new Chief Customer Officer

Sophos names Teresa Anania as new Chief Customer Officer to advance customer and partner success initiatives, enhancing cybersecurity solutions and services.

By Imee Dequito • 3 min read • Tue, 23rd Jul 2024
A third of Brits face banking tech issues, many may switch
Banking

A third of Brits face banking tech issues, many may switch

A survey reveals a third of Brits faced tech glitches in banking last year, with 30% eyeing bank switches. Roq's Paul Darby stresses tech reliability.

By Shannon Williams • 3 min read • Tue, 23rd Jul 2024
Vodafone offers free roaming in France for sporting event
Customer Experience

Vodafone offers free roaming in France for sporting event

As the global sporting event nears, Vodafone offers three days of free international roaming in France for postpaid customers, avoiding steep mobile bills.

By Kaleah Salmon • 3 min read • Fri, 19th Jul 2024
Australian retail study shows gaps in unified commerce practices
Customer Experience

Australian retail study shows gaps in unified commerce practices

A new study reveals that only 42% of Australian retailers have adopted unified commerce, despite significant consumer demand for seamless shopping experiences.

By Sean Mitchell • 4 min read • Wed, 17th Jul 2024
Lion Parcel partners with Salesforce to boost AI-driven service
Digital Transformation

Lion Parcel partners with Salesforce to boost AI-driven service

Lion Parcel partners with Salesforce to enhance customer service using generative AI, reducing case resolution times by 73%.

By Melania Watson • 3 min read • Tue, 16th Jul 2024
New Relic launches AI-driven digital experience monitoring tool
Network Infrastructure

New Relic launches AI-driven digital experience monitoring tool

New Relic has unveiled the first fully-integrated, AI-driven Digital Experience Monitoring solution in Sydney, promising to prevent digital disruptions.

By Melania Watson • 3 min read • Thu, 11th Jul 2024
Hilary Oliver promoted to CCO to drive Tollring's strategy
Customer Experience

Hilary Oliver promoted to CCO to drive Tollring's strategy

Tollring has appointed Hilary Oliver as Chief Customer Officer to spearhead its customer success strategy, enhancing customer experience and retention.

By Imee Dequito • 3 min read • Wed, 10th Jul 2024
Driving efficiency: How AI is transforming automotive parts logistics
Data Analytics

Driving efficiency: How AI is transforming automotive parts logistics

AI is revolutionising the automotive parts logistics sector, boosting efficiency and reducing costs with advanced predictive analytics and automation tools.

By Cate Hull • 4 min read • Wed, 3rd Jul 2024