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Customer Satisfaction Stories - Page 30

Global Stories

Customer Satisfaction stories

ReturnBear to launch reverse logistics solutions in the UK
Supply Chain

ReturnBear to launch reverse logistics solutions in the UK

ReturnBear expands into the UK, launching reverse logistics solutions on July 1 to help brands manage cross-border eCommerce returns efficiently.

By Kaleah Salmon • 3 min read • Tue, 25th Jun 2024
NICE's 2024 happiness index links AI to customer satisfaction
Unified Communications

NICE's 2024 happiness index links AI to customer satisfaction

NICE's 2024 International Happiness Index highlights a 78% consumer endorsement for AI in customer service to boost satisfaction and loyalty, urging businesses to adapt.

By Imee Dequito • 3 min read • Fri, 21st Jun 2024
Zyxel Networks' firewall solutions win top PUR survey accolade
Firewalls

Zyxel Networks' firewall solutions win top PUR survey accolade

Zyxel Networks' firewall solutions have topped the latest Professional User Ratings survey by techconsult, winning Champion status for superior security, user-friendliness, and reliability among SMBs.

By Kaleah Salmon • 3 min read • Wed, 19th Jun 2024
Accor partners with Stripe to streamline global payments
Customer Experience

Accor partners with Stripe to streamline global payments

Accor partners with Stripe to streamline payments across 5,600 global establishments, enhancing customer experience as Australia's tourism sector rebounds.

By Kaleah Salmon • 2 min read • Fri, 14th Jun 2024
NICE secures largest ever CXone deal in the APAC region
Unified Communications

NICE secures largest ever CXone deal in the APAC region

NICE secures its largest APAC region deal for CXone, replacing legacy systems with a unified AI-driven platform to revolutionise customer service.

By Sean Mitchell • 2 min read • Tue, 11th Jun 2024
CrowdStrike wins 2024 award for best practices in cloud security
Cloud Security

CrowdStrike wins 2024 award for best practices in cloud security

CrowdStrike wins Frost and Sullivan's 2024 Global Customer Value Leadership Award for Cloud Security, spotlighting its Falcon Cloud Security suite amid a 110% rise in cloud exploitation incidents.

By Sean Mitchell • 3 min read • Tue, 11th Jun 2024
Denodo earns Customers Choice title from Gartner for 2024
Data management

Denodo earns Customers Choice title from Gartner for 2024

Denodo has once again been honoured as a Customers Choice in Gartner's 2024 Peer Insights report for Data Integration Tools, marking its fourth consecutive recognition.

By Shannon Williams • 3 min read • Fri, 7th Jun 2024
Kinly promotes Duncan MacPherson to Global Service Director
Service management

Kinly promotes Duncan MacPherson to Global Service Director

Kinly has elevated Duncan MacPherson to Global Service Director, enhancing its service management and operational strength amidst strategic growth plans.

By Imee Dequito • 3 min read • Thu, 6th Jun 2024
Colt announces expansion strategy into six new Asian markets
Network Infrastructure

Colt announces expansion strategy into six new Asian markets

Colt Technology Services is set to invest EUR €100 million to expand into six Asian markets, aimed at boosting digital infrastructure and cloud adoption in the APAC region.

By Catherine Knowles • 3 min read • Thu, 6th Jun 2024
Software Combined secures second New Zealand tech company
Unified Communications

Software Combined secures second New Zealand tech company

Australia's Software Combined has now expanded its portfolio by acquiring Dbvisit, based in New Zealand's Auckland.

By Melania Watson • 3 min read • Wed, 5th Jun 2024
Waave partners with Mint Payments to enhance travel industry payments
Customer Satisfaction

Waave partners with Mint Payments to enhance travel industry payments

Waave partners with Mint Payments to launch real-time account-to-account payments for travel agents in Australia and New Zealand, enhancing payment options and security.

By Kaleah Salmon • 3 min read • Wed, 5th Jun 2024
Mitel recognises global partners at annual Next Awards 2024
Unified Communications

Mitel recognises global partners at annual Next Awards 2024

Mitel announces the winners of its 2024 Mitel Next Awards, honouring global partners for excellence in growth, innovation, and customer service.

By Shannon Williams • 3 min read • Fri, 31st May 2024

Stories from Other Regions

Customer Satisfaction stories

Nebula Global ranked ninth on FEBE Growth 100 for 2024
Customer Experience

Nebula Global ranked ninth on FEBE Growth 100 for 2024

Nebula Global Services has landed ninth place on the FEBE Growth 100 list for 2024, applauded for its commitment to sustainable and ethical IT services.

By Melania Watson • 3 min read • Fri, 21st Jun 2024
Eurowings pioneers AI-powered assistant to enhance operations
Artificial Intelligence

Eurowings pioneers AI-powered assistant to enhance operations

Eurowings has become the first airline to use an AI-powered operations control assistant, NetLine/Ops ++ aiOCC, to improve efficiency and stability.

By Shannon Williams • 3 min read • Thu, 13th Jun 2024
More Telecom partners with SourseAI for marketing innovation
Unified Communications

More Telecom partners with SourseAI for marketing innovation

More Telecom partners with SourseAI to leverage AI for enhanced marketing strategies, aiming to improve customer engagement and optimise budget use amidst today's economic challenges.

By Sean Mitchell • 3 min read • Thu, 6th Jun 2024
Australian customer experience quality stagnates or declines
Customer Experience

Australian customer experience quality stagnates or declines

Forrester's report reveals that customer experience quality in Australia has stagnated or declined since 2020, with banks and government sectors hit hardest.

By Kaleah Salmon • 3 min read • Thu, 6th Jun 2024
Ciphr acquires Shape Payroll to enhance tech capabilities
ECI

Ciphr acquires Shape Payroll to enhance tech capabilities

Ciphr enhances its payroll capabilities by acquiring Shape Payroll, integrating Shape's advanced API-led solutions and expanding its reach within the UK market.

By Kaleah Salmon • 3 min read • Wed, 5th Jun 2024
Sunway partners with Rimini Street for digital transformation
Digital Transformation

Sunway partners with Rimini Street for digital transformation

Sunway Group partners with Rimini Street to bolster digital transformation, saving costs and driving AI and customer experience innovations for strategic growth.

By Shannon Williams • 3 min read • Fri, 31st May 2024