TechDay Canada - Canada's technology news network

Customer Satisfaction Stories - Page 34

Global Stories

Customer Satisfaction stories

5 supply chain strategies to prepare for inflation & potential recession
Supply Chain

5 supply chain strategies to prepare for inflation & potential recession

As inflation spikes and a potential recession looms, businesses must adapt their supply chains with resilience and agility, preparing to not only survive, but thrive amid a changing economic landscape.

By Teresa Chiykowski • 5 min read • Mon, 19th Feb 2024
Zendesk acquires AI-assurance platform Klaus to boost customer experience
Customer Experience

Zendesk acquires AI-assurance platform Klaus to boost customer experience

Zendesk has enriched their workforce engagement platform with the acquisition of AI-powered Klaus, to deliver superior, intelligent customer experiences.

By Kaleah Salmon • 3 min read • Thu, 15th Feb 2024
AI-driven Proptech revolutionise commercial property industry
Data Analytics

AI-driven Proptech revolutionise commercial property industry

Proptech is revolutionising the commercial property industry, offering solutions to challenges like complex legacy systems and manual processes.

By Shannon Williams • 3 min read • Wed, 7th Feb 2024
Embracing new tools in CX to revolutionise the digital customer journey
Unified Communications

Embracing new tools in CX to revolutionise the digital customer journey

Businesses are advised to combine journey mapping, EQ and AI to enhance their digital customer experience strategies.

By Contributor • 4 min read • Tue, 6th Feb 2024
AS Colour to upgrade Melbourne centre with advanced automation system
Supply Chain

AS Colour to upgrade Melbourne centre with advanced automation system

AS Colour plans to boost its Melbourne operation with a state-of-the-art automation system, replicating the success of its automated New Zealand centre.

By Sean Mitchell • 3 min read • Wed, 31st Jan 2024
Gigamon records 100% growth in cloud revenue in 2023
Hyperscale

Gigamon records 100% growth in cloud revenue in 2023

Gigamon enjoyed over 100% YoY growth in 2023 cloud revenue due to international demand for its deep observability service, reflecting a trend towards hybrid cloud security management.

By Sean Mitchell • 3 min read • Tue, 30th Jan 2024
HERE Technologies expands what3words partnership to boost delivery efficiency
Supply Chain

HERE Technologies expands what3words partnership to boost delivery efficiency

HERE Technologies enhances its partnership with what3words, streamlining business access to precise global location tech. This move responds to growing consumer demand for accurate delivery services.

By Imee Dequito • 3 min read • Mon, 29th Jan 2024
Delinea appoints Matt Bruun as VP for Northern Europe
Privileged Access Management

Delinea appoints Matt Bruun as VP for Northern Europe

Veteran sales leader Matt Bruun has been named Vice President (VP) for Northern Europe at privileged access management provider Delinea, set to enhance the company's regional presence.

By Sean Mitchell • 2 min read • Wed, 24th Jan 2024
IFS announces winners of 2023 Partner of the Year Awards
Partner Programmes

IFS announces winners of 2023 Partner of the Year Awards

IFS announces winners of its annual Partner of the Year Awards, honouring dedication and innovation among businesses globally, at a ceremony in London.

By Shannon Williams • 3 min read • Mon, 22nd Jan 2024
Apollo Supply Chain launches 'alfa' for India's D2C brands
Data Analytics

Apollo Supply Chain launches 'alfa' for India's D2C brands

Apollo Supply Chain introduces 'alfa', an eCommerce fulfilment service targeting Direct-to-Consumer brands across India, aiming to augment delivery speed and logistics cost-efficiency.

By Catherine Knowles • 3 min read • Thu, 18th Jan 2024
Claroty appoints industry veteran as first Chief Customer Officer
Customer Experience

Claroty appoints industry veteran as first Chief Customer Officer

Cyber-physical systems protection firm, Claroty, appoints industry veteran Shira Bar Yosef as its first ever Chief Customer Officer, aiming to enrich customer experience.

By Sean Mitchell • 3 min read • Thu, 18th Jan 2024
AI-driven customer experience heralds future trends
Unified Communications

AI-driven customer experience heralds future trends

The integration of AI in Customer Experience could herald a major industry shift, bringing personalisation, cost reduction and large-scale operation.

By Shannon Williams • 3 min read • Thu, 18th Jan 2024
Balanced approach to GenAI & mature AI tech needed
Fintech

Balanced approach to GenAI & mature AI tech needed

STX Next warns businesses not to dismiss mature AI services over futuristic GenAI, emphasising their immediate efficiency and cost-effectiveness boost.

By Shannon Williams • 3 min read • Wed, 17th Jan 2024

Stories from Other Regions

Customer Satisfaction stories

Brits prefer pest infestation over poor customer service, study reveals
Unified Communications

Brits prefer pest infestation over poor customer service, study reveals

Research by AI specialist RingCentral finds 18% of Brits would rather have a household pest problem than engage with corporate customer service, with poor experiences deterring 65% from repeat business.

By Sean Mitchell • 3 min read • Wed, 31st Jan 2024
Scotland's COPFS boosts IT operations with Freshworks' Freshservice
Unified Communications

Scotland's COPFS boosts IT operations with Freshworks' Freshservice

Scotland's top prosecution service, COPFS, enhances IT support and management systems with vital aid from Freshworks Inc.'s Freshservice platform, greatly improving customer satisfaction and resolution times.

By Catherine Knowles • 3 min read • Fri, 26th Jan 2024
Bristol's Symmetry targets growth in 2024 through machine learning
Supply Chain

Bristol's Symmetry targets growth in 2024 through machine learning

Symmetry, a Bristol-based cloud accounting software provider, plans to accelerate growth in 2024 by targeting new business sectors and expanding its use of machine learning.

By Catherine Knowles • 3 min read • Tue, 16th Jan 2024
Volopa and Yapily unite for seamless Open Banking finance experience
Fintech

Volopa and Yapily unite for seamless Open Banking finance experience

Volopa partners with Open Banking API provider, Yapily, aiming to simplify the payment process for finance teams through seamless connectivity using innovative open banking technology.

By Catherine Knowles • 3 min read • Tue, 16th Jan 2024
OneTap Loyalty revolutionises retail with payment card-integrated rewards
Customer Experience

OneTap Loyalty revolutionises retail with payment card-integrated rewards

Australian tech platform OneTap Loyalty streamlines rewards earning process, integrating payment cards with loyalty programs and bolstering customer engagement.

By Kaleah Salmon • 3 min read • Tue, 16th Jan 2024