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Customer Satisfaction Stories - Page 31

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Customer Satisfaction stories

Flight Centre adopts Qualtrics AI to boost customer experience
Customer Experience

Flight Centre adopts Qualtrics AI to boost customer experience

Flight Centre enhances service with AI-driven programme from Qualtrics, leveraging analytics into actionable insights and to improve travel experiences.

By Melania Watson • 3 min read • Tue, 28th May 2024
IoT revolutionises retail with smart sensors & real-time data
Internet of Things

IoT revolutionises retail with smart sensors & real-time data

IoT technologies are transforming retail efficiency, from dynamic cleaning schedules to real-time temperature control and crowd management, says Ruby Whipp of mpro5.

By Kaleah Salmon • 3 min read • Tue, 28th May 2024
Turn/River Capital invests in Paessler to fuel global growth
Application Performance Monitoring

Turn/River Capital invests in Paessler to fuel global growth

Turn/River Capital invests in Paessler AG to fuel growth and global expansion of its IT and OT monitoring solutions, marking a significant milestone for the company.

By Catherine Knowles • 3 min read • Mon, 27th May 2024
ECI Software Solutions' JobBoss² wins 2024 Top Rated Award from TrustRadius
Customer Relationship Management

ECI Software Solutions' JobBoss² wins 2024 Top Rated Award from TrustRadius

ECI Software Solutions' JobBoss² wins TrustRadius's 2024 Top Rated Award, reflecting strong customer satisfaction and real-world success in job shop management.

By Catherine Knowles • 3 min read • Mon, 27th May 2024
AI seen as key to tackling customer churn in Australian firms
Unified Communications

AI seen as key to tackling customer churn in Australian firms

Australian businesses are increasingly concerned about customer churn, with 97% adopting AI to enhance customer experience, despite cybersecurity and cost worries.

By Catherine Knowles • 3 min read • Fri, 24th May 2024
New report reveals shifting consumer priorities in 2024 retail
Supply Chain

New report reveals shifting consumer priorities in 2024 retail

In 2024, transparency and pricing have overtaken next-day delivery as top consumer priorities, pushing retailers to refine logistics and embrace connected commerce, Linnworks reports.

By Kaleah Salmon • 3 min read • Tue, 21st May 2024
Forsta debuts Retail HX platform to unify shopping experiences
Marketing Technologies

Forsta debuts Retail HX platform to unify shopping experiences

Forsta's new Retail HX platform aims to revolutionise customer experience for retail giants like Best Buy and eBay, driving unified shopping and boosting revenues.

By Kaleah Salmon • 3 min read • Thu, 16th May 2024
Object First reinforces Partner Program amid rising ransomware threats
Storage

Object First reinforces Partner Program amid rising ransomware threats

Object First fortifies its Partner Programme, introducing new benefits to enhance revenue, customer satisfaction, and backup security amid rising ransomware threats.

By Catherine Knowles • 3 min read • Thu, 16th May 2024
Forsta's Retail HX boosts brand perception, unites CX data
Marketing Technologies

Forsta's Retail HX boosts brand perception, unites CX data

Forsta's research reveals comprehensive CX management significantly enhances brand perceptions and revenue growth.

By Shannon Williams • 3 min read • Wed, 15th May 2024
Enhance the human connection in IT support services with AI
Data Privacy

Enhance the human connection in IT support services with AI

Harmonising AI with human expertise, IT support services are enhancing customer experience while meeting the challenges of a rapidly evolving digital landscape.

By Eric Helmer • 3 min read • Thu, 9th May 2024
Adyen partners with Cover Genius to enhance payment security
Digital Transformation

Adyen partners with Cover Genius to enhance payment security

Adyen has joined forces with insurtech company, Cover Genius, to boost authorisation rates for online payments and advance transaction security worldwide.

By Tom Raynel • 3 min read • Thu, 9th May 2024
Yellow.ai debuts industry-first Orchestrator LLM in AI customer service
Unified Communications

Yellow.ai debuts industry-first Orchestrator LLM in AI customer service

Yellow.ai unveils Orchestrator LLM agent model, an AI-driven customer service tool delivering context-aware, personalised interactions, boosting satisfaction by over 60%.

By Sean Mitchell • 3 min read • Thu, 9th May 2024
UK excels in customer satisfaction & IT service delivery
Unified Communications

UK excels in customer satisfaction & IT service delivery

Freshworks report reveals generative AI impact on UK business performance, boasting of rapid customer response times and high satisfaction scores.

By Shannon Williams • 3 min read • Thu, 9th May 2024
Kore.ai research finds AI preference among contact centre agents & consumers
Unified Communications

Kore.ai research finds AI preference among contact centre agents & consumers

New research by Kore.ai shows a shift towards AI-driven solutions in customer service, with agents prioritising AI tech over fair pay, and consumers applauding AI's precision and reliability.

By Tom Raynel • 3 min read • Wed, 8th May 2024
Epicor boosts AI capabilities with Smart Software acquisition
Supply Chain

Epicor boosts AI capabilities with Smart Software acquisition

Epicor has acquired AI-focused inventory planning pioneer, Smart Software, advancing their delivery of AI-integrated ERP solutions.

By Shannon Williams • 3 min read • Fri, 3rd May 2024
Roq underscores importance of tech maintenance to prevent B2C outages
Digital Transformation

Roq underscores importance of tech maintenance to prevent B2C outages

Engineering firm Roq highlights urgent need for increased investment in technology maintenance, amid rising tech failures and outages affecting B2C platforms.

By Shannon Williams • 3 min read • Fri, 3rd May 2024

Stories from Other Regions

Customer Satisfaction stories

Bryant Dental achieves sixfold growth with Zoho One integration
Health Technologies

Bryant Dental achieves sixfold growth with Zoho One integration

Bryant Dental, a UK medtech firm, has seen a sixfold expansion due to increased operation efficiency achieved by integrating Zoho One across its departments.

By Catherine Knowles • 2 min read • Fri, 3rd May 2024
Ip.Glass first in Australia to achieve all Fortinet specialisations
Firewalls

Ip.Glass first in Australia to achieve all Fortinet specialisations

Ip.Glass becomes the first Australian partner to achieve all eight specialisations in Fortinet's Engage Partner Program.

By Tom Raynel • 2 min read • Thu, 2nd May 2024