Global Stories

Finding a solution to the problem that's costing ANZ businesses billions

With 14.3 million people currently employed in ANZ, unnecessary admin tasks creates a potential $61bn opportunity cost annually to organisations.

By Catherine Knowles • 4 min read • Tue, 31st May 2016

Customer Relationship Management

Genesys omnichannel solution delivers big ROI, study shows

Genesys has released new research that indicates its omnichannel engagement solution delivers big financial returns to customers.

By Catherine Knowles • 2 min read • Mon, 22nd Feb 2016

Customer Relationship Management

Turns out it doesn't take much for your customers to go elsewhere

Nearly half of customers will switch to a competitor within a day of receiving poor customer service, according to new research.

By Catherine Knowles • 3 min read • Thu, 18th Feb 2016

Customer Experience

Digitally influenced retail sales to reach $2.2 trillion by 2015

Digital interactions are set to influence 64% of every dollar spent in retail stores by end of 2015, according to Deloitte Digital.

By Catherine Knowles • 4 min read • Tue, 19th May 2015

Marketing Technologies

Are you fooled by multi-channel?

In a digital era, many firms fall into the multi-channel trap, failing to deliver consistent experiences across customer journeys.

By Staff Writer • 3 min read • Mon, 10th Nov 2014

Stories from Other Regions

Marketing Technologies

Survey: Only 22% of Australian small businesses are digitally engaged

Australian small businesses are missing their chance to use technology to grow their businesses according to a new survey.

By Heather Wright • 2 min read • Mon, 4th Apr 2016

Human Capital Management

Synchrony Global and WalkMe expand APAC partnership

Synchrony Global and WalkMe have partnered up with the aim of improving employee engagement by simplifying enterprise applications.

By Catherine Knowles • 2 min read • Thu, 31st Mar 2016

EduTech

Connected Learning Advisory to host digital tech events this April

The Connected Learning Advisory has announced it will run a one-day professional support workshop for teachers around New Zealand this April.

By Catherine Knowles • 2 min read • Wed, 23rd Mar 2016

Digital Transformation

Australian Government digital transformation facing barriers

Only 27% of Aussie government officials are confident in their organisation's digital readiness, despite viewing digital as a significant disruptor.

By Heather Wright • 2 min read • Tue, 27th Oct 2015

Smart Cities

Cisco looks to make South East Queensland first smart region

Cisco has released its first Smart Region Report, highlighting digital opportunities for South East Queensland.

By Catherine Knowles • 4 min read • Fri, 14th Aug 2015

Equipping the educator sector for success: Cyclone goes Platinum with HP's Enterprise Group

The ways in which we are learning is evolving. The new digital environment is empowering learners and teachers as never before.

By Staff Writer • 3 min read • Fri, 19th Jun 2015

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