IT service management (ITSM) Stories - Page 11

Global Stories

IT service management (ITSM) stories

ASOS expands use of Celonis to optimise supply chain operations

ASOS expands its collaboration with Celonis, using Process Intelligence to boost supply chain visibility and speed up order fulfilment amid economic pressures.

By Sean Mitchell • 3 min read • Tue, 24th Jun 2025

Unified Communications

Celonis, Uniper & Microsoft drive AI-powered energy overhaul

Celonis, Uniper and Microsoft join forces to accelerate AI-driven digital transformation and operational excellence in the global energy sector.

By Sean Mitchell • 3 min read • Wed, 21st May 2025

Physical Security

Josys launches Josys AI to streamline SaaS governance tools

Josys has unveiled Josys AI, an AI-driven suite to streamline SaaS management, enhancing security and reducing IT workload across organisations.

By Melania Watson • 3 min read • Fri, 16th May 2025

Customer Relationship Management

Sinch partners with OneReach.ai to boost global AI comms

Sinch partners with OneReach.ai to launch AI-powered agentic experiences, enhancing global customer communication across messaging, voice, and email channels.

By Jed Nykolle Harme • 2 min read • Sat, 10th May 2025

Unified Communications

Sinch & OneReach.ai partner to boost AI in communications

Sinch partners with OneReach.ai to integrate AI-driven communication tools, enhancing global customer engagement across multiple channels with advanced automation.

By Melvin Hipolito • 3 min read • Wed, 7th May 2025

IT service management

Cloudhouse & ServiceNow join forces to boost IT governance

Cloudhouse partners with ServiceNow to boost IT governance via integrated Guardian platform, enhancing application compatibility and infrastructure visibility.

By Shannon Williams • 2 min read • Mon, 5th May 2025

Software-as-a-Service

Tray.ai launches ITSM Agent to automate IT support tasks

Tray.ai launches an AI-powered ITSM Agent that automates routine IT support, cutting human tickets by 75%, boosting efficiency across major firms.

By Kaleah Salmon • 4 min read • Mon, 28th Apr 2025

Digital Transformation

Qualys launches Policy Audit to slash compliance audit costs

Qualys unveils Policy Audit to boost compliance efficiency, cut costs, and reduce risks amid rising regulatory demands and system complexities.

By Melania Watson • 4 min read • Mon, 28th Apr 2025

Security Information and Event Management

ManageEngine expands AD360 with over 100 new integrations

ManageEngine has expanded its AD360 identity management platform by adding over 100 prebuilt integrations, enhancing businesses' identity governance capabilities.

By Kaleah Salmon • 3 min read • Tue, 15th Apr 2025

Unified Communications

Riverbed expands AI observability platform with new features

Riverbed has unveiled an expansion of its AI observability platform, introducing new tools that promise to optimise IT operations and improve data insights.

By Sean Mitchell • 3 min read • Fri, 11th Apr 2025

Software-as-a-Service

SolarWinds to showcase AI solutions at GITEX 2025 events

SolarWinds is set to unveil its latest AI solutions at GITEX 2025, aiming to enhance efficiency and resilience in hybrid and multi-cloud IT environments.

By Sean Mitchell • 2 min read • Thu, 10th Apr 2025

Advanced Persistent Threat Protection

N-able expands IT & cybersecurity offerings with new partners

N-able has expanded its Technology Alliance Program with new integrations aimed at enhancing IT management and cybersecurity for partners amidst rising digital complexities.

By Catherine Knowles • 3 min read • Tue, 8th Apr 2025

Advanced Persistent Threat Protection

N-able expands integrations to enhance cybersecurity suite

N-able has unveiled new integrations in its Technology Alliance Program, enhancing tools for partners to boost cybersecurity and operational efficiency.

By Kaleah Salmon • 3 min read • Tue, 8th Apr 2025

Customer Experience

Freshworks partners with Unisys to expand ITSM solutions

Freshworks and Unisys have formed a global partnership to enhance IT service management solutions for mid-market clients, aiming for rapid expansion.

By Catherine Knowles • 3 min read • Fri, 28th Feb 2025

Stories from Other Regions

IT service management (ITSM) stories

IT services

Kinetic IT becomes first in Australia with SIAM Assured status

Kinetic IT is the first Australian firm to achieve Scopism's SIAM Assured status, becoming the second worldwide with this key service integration accolade.

By Kaleah Salmon • 3 min read • Tue, 24th Jun 2025

Advanced Persistent Threat Protection

Abacus Group expands global cybersecurity with Entara acquisition

Abacus Group has acquired managed security firm Entara, boosting its global cybersecurity services with AI-driven incident response for financial clients.

By Shannon Williams • 3 min read • Thu, 19th Jun 2025

Digital Transformation

AI agents prompt 62% of UK firms to rethink IT hiring plans

New research shows 62% of UK firms are revising IT hiring plans as AI agents reshape roles, focusing teams on strategic tasks over routine work.

By Shannon Williams • 3 min read • Fri, 23rd May 2025

Deloitte

Kinetic IT recognised in Australia's top managed awards

Kinetic IT has secured its place among Australia's Best Managed Companies for the fourth consecutive year, lauded for excellence in innovation and growth.

By Catherine Knowles • 2 min read • Thu, 3rd Apr 2025